Yereni Montes
Ackley
Summary
Dynamic and results-oriented professional with extensive experience in team leadership and educational support roles, notably at Optimae Life Services. Excelled in fostering teamwork, enhancing customer satisfaction, and providing personalized care and educational assistance. Skilled in problem-solving and effective communication, achieving significant improvements in team performance and student outcomes. Bilingual, able to speak and write both in English and Spanish.
Overview
5
5
years of professional experience
Work History
DSP
CIRSI
11.2024 - Current
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Team Lead
Optimae Life Services
06.2023 - 10.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
Bilingual Para-Educator
AGWSR Community School District
02.2020 - 05.2023
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
- Monitored student classroom and outdoors activities to promote student safety.
- Improved student social skills through facilitating peer interactions, modeling appropriate behaviors, and promoting empathy among classmates.
- Actively participated in regular team meetings to discuss student progress, share ideas, and collaborate on strategies for continued success.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained a safe and inclusive learning environment by addressing behavioral issues promptly and following established protocols.
- Participated in professional development opportunities to stay current on best practices within the field of special education.
- Strengthened communication between school staff, parents, and students by serving as a liaison for information sharing.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Collaborated with teachers to help with classroom and workload management.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
- Supported teachers in managing diverse classroom populations by providing targeted interventions for students who required additional assistance or modifications.
- Instructed small groups of students in basic concepts such as alphabet, shapes, and color recognition.
Education
GED -
AGWSR Community School
Ackley, IA2012
Skills
- Teamwork
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Attentive to people
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Decision-making
- Relationship building
- Cooking meals
- Personal hygiene assistance
- Housekeeping
- Household cleaning
- Personal care worker
- Team building
- Housekeeping duties
- Childcare experience
- Schedule management
Languages
Spanish
Native or Bilingual
Timeline
DSP
CIRSI
11.2024 - Current
Team Lead
Optimae Life Services
06.2023 - 10.2024
Bilingual Para-Educator
AGWSR Community School District
02.2020 - 05.2023
GED -
AGWSR Community School
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