Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Languages
Timeline
Receptionist
Yerenise Fondeur Guzman

Yerenise Fondeur Guzman

Kissimmee,FL

Summary

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. I just graduated from Florida technical college with a Medical billing and coding certificate.

Highly skilled in fast and accurate data entry, showcasing significant experience in managing large volumes of information. Possess strong organizational skills and ability to prioritize tasks effectively, ensuring timely project completion. Demonstrated capability in improving data processing workflows, leading to increased efficiency in previous roles.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medical Telescribe

ScribeAmericaLLC
Fort Lauderdale, Florida
06.2023 - Current
  • Completed 70% more scribe documentation accurately, resulting in improved patient care and streamlined record-keeping processes
  • Assisted customers with resolving service-related issues
  • Recruited and trained employees, fostering customer service mission and objectives
  • Managed customer service staff by communicating expectations and monitoring.
  • Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
  • Maintained confidentiality of all patient information according to HIPAA regulations.
  • Performed data entry of patient information, including demographics, vital signs, lab results, and other pertinent information.
  • Prepared charts for upcoming appointments by retrieving relevant medical history from previous visits.
  • Compiled referrals for specialist appointments with appropriate documentation attached.
  • Reviewed existing medications for accuracy prior to prescribing new ones.
  • Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
  • Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
  • Demonstrated knowledge of terminology for multiple medical specialties, consistently seeking ongoing training to expand and maintain knowledge base.

Customer Service Representative and Data Entry

MovilZone
Providence, Rhode Island
03.2014 - 04.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Organized files according to established procedures for easy retrieval later on.
  • Maintained confidentiality of sensitive information entered into the system.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Operated various office equipment such as scanners, printers. when required.
  • Updated existing records with new or revised information as needed.
  • Scanned documents into appropriate databases for storage purposes.
  • Followed up on pending tasks until completion.

Driver

Uber
10.2018 - 03.2020
  • Delivered packages to customers in a timely and efficient manner.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Maintained accurate logs of vehicle inspections and repair status.

Education

High School Diploma -

Colegio De Educación Integral Salomé Ureña
Santiago, Dominican Republic
06-2013

Medical billing and coding certificate -

Florida Technical College
Florida

Associate of Arts -

Community College of Rhode Island
Warwick, RI

Skills

  • Attention to detail
  • Communication
  • CPT codes
  • Customer service
  • HIPAA
  • ICD-10
  • Medical billing and coding
  • Medical terminology
  • Organization
  • Problem-solving
  • Spanish
  • Punctuality
  • Collecting information
  • Advanced MS Office Suite knowledge
  • Strong Problem Solver
  • Data Entry
  • Appointment Scheduling
  • Paperwork Processing
  • Inbound and Outbound Calling

Certification

Medical Biller and Coder, NCCT

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

Spanish
Native language
English
Upper Intermediate (B2)
B2

Timeline

Medical Telescribe

ScribeAmericaLLC
06.2023 - Current

Driver

Uber
10.2018 - 03.2020

Customer Service Representative and Data Entry

MovilZone
03.2014 - 04.2020

High School Diploma -

Colegio De Educación Integral Salomé Ureña

Medical billing and coding certificate -

Florida Technical College

Associate of Arts -

Community College of Rhode Island

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Yerenise Fondeur Guzman