Summary
Overview
Work History
Education
Skills
Languages
Timeline
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YERIDENIA VERDECIA LEMUS

Miami,FL

Summary

Dynamic and detail-oriented Medical Receptionist at Miami Gastroenterology Consultants, adept at appointment scheduling and patient data entry. Known for delivering exceptional customer service and resolving conflicts efficiently, I thrive in fast-paced environments while ensuring compliance with HIPAA guidelines. My strong multitasking abilities enhance workflow and patient satisfaction.

Overview

2
2
years of professional experience

Work History

Medical Receptionist

Miami Gastroenterology Consultants
Miami, FL
08.2024 - 10.2024
  • Greeted and checked in patients, updating patient information in computer system.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Scheduled and confirmed patient appointments and consultations.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Protected patients by observing strict HIPAA guidelines.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Entered insurance, demographics and health history into patient database.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

Service Coordinator

Lincoln of Cutler Bay
Cutler Bay, FL
02.2024 - 08.2024
  • Answered phone calls, emails, and other inquiries from patients regarding appointment scheduling.
  • Prepared various reports summarizing daily, weekly, monthly, and quarterly activity related to appointment scheduling.
  • Monitored no-show rates, and took appropriate action when needed.
  • Managed a high volume of incoming requests while maintaining quality customer service.
  • Ensured that all necessary paperwork was completed prior to scheduled appointments.
  • Performed follow-up calls after each appointment to ensure satisfaction with the services provided.
  • Responded promptly to any changes or cancellations of existing appointments.
  • Researched solutions for complex problems associated with appointment scheduling.
  • Assisted in resolving conflicts with conflicting schedules, or double bookings.
  • Resolved customer complaints and issues in an efficient manner.
  • I explained warranty coverage to customers as needed.
  • Attended training sessions on new technologies used by the BDC department.
  • Provided feedback regarding new processes that could improve efficiency.
  • Provided customer support via phone and email inquiries in a timely manner.

Receptionist

Lincoln of Cutler Bay
Cutler Bay, FL
03.2023 - 02.2024
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Updated daily log book with information about visitors entering the premises.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted with special projects assigned by management when required.
  • Responded to inquiries from internal staff members regarding office operations.
  • Greeted visitors and provided them with assistance.
  • Prepared welcome packages for new hires.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Assisted with onboarding of new employees by providing orientation information and support.
  • Answered and directed incoming calls using multi-line telephone system.

Cashier

Fresco y Mas
Miami, FL
07.2022 - 08.2022
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Resolved customer complaints professionally in accordance with company policy.
  • Performed other duties as assigned by management.
  • Ensured compliance with all safety regulations within the store environment.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

High School Diploma -

Florida Virtual School Flex 9-12
Orlando, FL
08-2022

Skills

  • EWC experience
  • Appointment scheduling
  • Patient data entry
  • Customer service
  • Conflict resolution
  • Administrative support
  • Time management
  • Attention to detail
  • Team collaboration
  • HIPAA guidelines
  • Telephone etiquette
  • Multitasking Abilities

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Medical Receptionist

Miami Gastroenterology Consultants
08.2024 - 10.2024

Service Coordinator

Lincoln of Cutler Bay
02.2024 - 08.2024

Receptionist

Lincoln of Cutler Bay
03.2023 - 02.2024

Cashier

Fresco y Mas
07.2022 - 08.2022

High School Diploma -

Florida Virtual School Flex 9-12

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YERIDENIA VERDECIA LEMUS