Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yerieliz Perez

Williamsburg,VA

Summary

Detail-oriented customer service professional with strong problem-solving skills. Committed to enhancing service processes and training staff to improve overall efficiency.

Overview

4
4
years of professional experience

Work History

Customer Service Office Assistant

Food Lion
01.2025 - Current
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Managed inventory tasks, ensuring product availability and accuracy in stock levels.
  • Collaborated with team members to streamline processes, enhancing overall store operations.
  • Assisted in training new staff on policies, procedures, and customer engagement techniques.
  • Utilized point-of-sale systems effectively to process transactions and manage cash flow accurately.

Dispatcher Office Assistant

One Clean Place
04.2024 - 01.2025
  • Coordinated daily dispatch operations to optimize service delivery and enhance customer satisfaction.
  • Managed scheduling for service technicians, ensuring timely assignment and resource allocation.
  • Communicated effectively with clients to confirm appointments and respond to inquiries promptly.
  • Maintained accurate records of service requests, dispatch logs, and technician performance metrics.

Customer Service Team Lead

Food Lion
10.2021 - 04.2024
  • Led customer service team to enhance customer satisfaction and loyalty.
  • Trained and mentored new staff on service protocols and best practices.
  • Developed workflows to streamline service processes and improve efficiency.
  • Resolved complex customer inquiries, ensuring timely and effective solutions.

Education

High School Diploma -

Warhill High School
Williamsburg, VA
06-2022

Skills

  • Teamwork and collaboration
  • Customer service
  • Document archiving
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Multitasking
  • Excellent communication
  • Staff training

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Office Assistant

Food Lion
01.2025 - Current

Dispatcher Office Assistant

One Clean Place
04.2024 - 01.2025

Customer Service Team Lead

Food Lion
10.2021 - 04.2024

High School Diploma -

Warhill High School