Detail-oriented customer service professional with strong problem-solving skills. Committed to enhancing service processes and training staff to improve overall efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Office Assistant
Food Lion
01.2025 - Current
Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
Managed inventory tasks, ensuring product availability and accuracy in stock levels.
Collaborated with team members to streamline processes, enhancing overall store operations.
Assisted in training new staff on policies, procedures, and customer engagement techniques.
Utilized point-of-sale systems effectively to process transactions and manage cash flow accurately.
Dispatcher Office Assistant
One Clean Place
04.2024 - 01.2025
Coordinated daily dispatch operations to optimize service delivery and enhance customer satisfaction.
Managed scheduling for service technicians, ensuring timely assignment and resource allocation.
Communicated effectively with clients to confirm appointments and respond to inquiries promptly.
Maintained accurate records of service requests, dispatch logs, and technician performance metrics.
Customer Service Team Lead
Food Lion
10.2021 - 04.2024
Led customer service team to enhance customer satisfaction and loyalty.
Trained and mentored new staff on service protocols and best practices.
Developed workflows to streamline service processes and improve efficiency.
Resolved complex customer inquiries, ensuring timely and effective solutions.