Yerimar Nathalia Trejo

• Marketing Strategies to Grow Business ( Digital Marketing, Content Creation, Data Scraping filtered for customer campaigns)
• Proficient in Excel
• Negotiated contracts and closed sales with new and existing clients.
• Arranged potential client contacts, cultivated relationships, and followed through all service needs.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Communicated with local organizations to build networks and develop leads.
• Reviewed client concerns and recommended appropriate changes to team leaders to execute tasks as promised
• Filled in the gaps to better structure company

( Protocols, find certain unnecessary expenses, payroll adjustments for company growth)

• Oversaw daily business operations and financial decisions to drive profitability and growth.
• Developed long-term relationships with key clients, vendors and service providers.
• Resolved customer service issues with timely and professional resolutions.
• Hired, trained and managed staff to cultivate productive and efficient workforce.
• Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.
• Motivated employees to consistently improve performance through company-wide incentive plans.
• Trained new employees on proper protocols and customer service standards.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Managed company payroll using Quickbooks and Gusto software.
• Managed Collection Department.

• Supervised 7 employees and scheduled shifts.
• Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
• Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
• Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
• Observed guidelines, specifications, and detailed instructions to meet strict operational and maintenance regulations.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Coordinated preventative maintenance schedules, verifying equipment safety and function.
• Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
• Made sure all company expenses were paid on schedule.
• Monitored company reaching goals set on a weekly basis.
• Managed collection Department