Yeriska De Leon
Summary
Professional and knowledgeable receptionist versed in administrative support and customer service. Offering 8 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
7
7
years of professional experience
Work History
Receptionist Administrator
Next Level Auto Body
11.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
Assistant Manager/Key Holder Supervisor
Foot Locker
06.2017 - 11.2023
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs leading to 98% inventory accuracy during audits.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals, leading to a 20% decrease in employee turnover.
- Directed promotion and brand loyalty efforts to build direct relationships with customers, responsible for constant sales increases every year.
Education
B.S. in Criminology & Minor Social Work -
SUNY Old Westbury College
Old Westbury, NY05.2024
Skills
- Sales growth
- POS systems
- Staff supervision
- Employee performances evaluation
- Recruiting and interview
- Team leadership and coaching
- Appointment Setting
- Payment Collection
- Document Management
- Client Relations
- Calendar Management
- Meeting Coordination
Accomplishments
- During 5 year tenure at Foot Locker as an Assistant Manager, team was awarded team of the week 40 different occasions
- Have had several high grade audits
- Assisted in the closing of the Footaction store in Roosevelt Field Mall, which was the biggest Footaction in Long Island
Languages
Spanish
Native or Bilingual
Timeline
Receptionist Administrator
Next Level Auto Body
11.2023 - Current
Assistant Manager/Key Holder Supervisor
Foot Locker
06.2017 - 11.2023
B.S. in Criminology & Minor Social Work -
SUNY Old Westbury College
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