Yeriska De Leon
Elmont,NY
Summary
Organized and proactive Administrative Assistant with a solid track record of delivering exceptional customer service in dynamic, fast-paced environments. Adept at handling multiple tasks with accuracy and efficiency, while maintaining a strong focus on confidentiality and detail. Equipped with excellent problem-solving skills and the ability to manage operations independently or collaboratively in a team setting.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Next Level Auto Body Corp
11.2023 - Current
- Welcomed visitors and customers with professionalism, providing knowledgeable support to ensure a positive experience.
- Streamlined office communications by effectively handling calls and directing inquiries to the appropriate departments.
- Ensured confidentiality by adhering to privacy policies and maintaining secure filing systems for sensitive information.
- Supported daily operations by managing tasks such as mail distribution, document scanning, and data entry, optimizing workflow.
- Addressed customer concerns, resolved issues, and escalated matters to management to guarantee customer satisfaction.
- Assisted executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting to maximize time efficiency.
Personal Assistant
Power Homes & Development LLC
08.2021 - 11.2023
- Managed both personal and professional documentation through meticulous filing systems.
- Coordinated executive calendars and scheduled appointments to optimize time management.
- Responded to emails and correspondence to improve communication and streamline business processes.
- Enhanced executive productivity by effectively prioritizing tasks and managing schedules.
- Played a key role in transaction closings by preparing documentation and liaising with title companies.
- Facilitated seamless project communication between clients, contractors, suppliers, and team members, ensuring project success.
- Represented the owner professionally in all client and stakeholder interactions, promoting a positive company image.
Assistant Manager/Key Holder Supervisor
Foot Locker
06.2017 - 07.2021
- Built a loyal customer base through proactive management of customer service strategies, resulting in increased satisfaction.
- Boosted sales through the development and execution of merchandising and promotional strategies that enhanced customer engagement.
- Conducted regular inventory audits, achieving a 98% accuracy rate by addressing stock discrepancies and predicting future inventory needs.
- Reduced employee turnover by 20% through staff motivation, addressing concerns, and fostering a supportive work environment in weekly team meetings.
- Led promotional efforts and brand loyalty campaigns contributing to consistent annual sales growth.
Education
Bachelor of Science - Criminology
SUNY College At Old Westbury
Old Westbury, NY05.2024
Skills
- POS systems
- Staff supervision
- Employee performances evaluation
- Recruiting and interview
- Team leadership and coaching
- Appointment Setting
- Payment Collection
- Document Management
- Client relations
- Cost estimation
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Next Level Auto Body Corp
11.2023 - Current
Personal Assistant
Power Homes & Development LLC
08.2021 - 11.2023
Assistant Manager/Key Holder Supervisor
Foot Locker
06.2017 - 07.2021
Bachelor of Science - Criminology
SUNY College At Old Westbury
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