Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Yerisley Lopez Reyes

Tampa,FL

Summary

Dynamic Pharmacy Technician with proven expertise at Walmart in optimizing workflow and enhancing patient satisfaction. Skilled in medication dispensing and insurance verification, I excel in problem-solving and team collaboration. Committed to maintaining confidentiality and compliance, I significantly reduced prescription wait times while fostering a positive environment for both patients and staff.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walmart
12.2005 - Current
  • Managed medication inventory, ensuring accurate stock levels and minimizing shortages.
  • Assisted pharmacists in preparing and dispensing prescriptions for customers.
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Trained new pharmacy technicians on operational procedures and best practices.
  • Conducted regular audits of medication storage areas to maintain compliance with safety regulations.
  • Collaborated with healthcare providers to verify prescription accuracy and patient information.
  • Supervised pharmacy staff, fostering a team-oriented environment focused on quality care delivery.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Collected co-payments or full payments from customers.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Maintained clean and organized work environment, adhering to health and safety standards.

Education

Pharmacy Tech -

Hillsborough Community College
Tampa, FL
05-2006

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Pharmacy ethics
  • Stocking shelves
  • Processing payments
  • Interpreting and processing medication orders
  • Verifying orders

Accomplishments

  • Improved customer service standards by 100%

Certification

  • CPhT - Certified Pharmacy Technician

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Pharmacy Technician

Walmart
12.2005 - Current

Pharmacy Tech -

Hillsborough Community College

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