Yerison Hierro
St Louis,MO
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
7
7
years of professional experience
Work History
Esports Team Manager
Culver-Stockton College
Canton, MO
01.2021 - 05.2024
- Scheduled training sessions for players to improve their skillsets.
- Maintained a positive working environment within the organization.
- Collaborated with marketing department to create content for social media campaigns.
- Provided feedback on gameplay during practice sessions.
- Ensured that all rules and regulations are followed by the entire team.
- Recruited new players, coaches, and other personnel as needed.
- Monitored player health and wellness throughout competition season.
- Supervised the daily operations of the esports team.
- Developed strategies to increase team performance and morale.
- Planned out tournament schedules for the season.
- Worked closely with coaching staff to develop strategies for upcoming matches.
- Conducted regular meetings with team members to discuss goals, objectives, successes, and challenges.
- Analyzed game data from previous matches to identify areas of improvement.
- Resolved conflicts between players or staff members when necessary.
- Scheduled and coordinated events and activities.
- Delegated work to staff, setting priorities and goals.
- Planned, organized or led exercise routines, athletic events or arts and crafts.
Deli Clerk
County of San Bernardino
Canton, MO
05.2023 - 04.2024
- Greeted customers in a friendly and professional manner.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Stocked shelves with fresh items daily.
- Provided accurate pricing information when requested by customers.
- Adhered to health regulations regarding food handling and sanitation standards.
- Adhered to health and safety standards while preparing food.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Operated cash register accurately and efficiently for customer transactions.
- Offered suggestions for additional items that would complement customer's order selections.
- Assisted customers with selecting products from the deli case or menu board.
- Maintained cleanliness of the deli area and equipment.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Rotated product on shelves to ensure freshness.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Inspected labels on deli products to verify accuracy of pricing.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Sliced meats and cheeses and weighed deli items for customers.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Responded to customer questions regarding product availability.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Offered samples to promote and upsell specials.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Informed customers of deli specials to increase profits.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Followed recipes and customer requests to prepare meals.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Documented and entered special orders for event catering and party trays.
Store Associate
Party City
Bronx, NY
10.2017 - 09.2019
- Addressed customer complaints in a professional manner.
- Demonstrated excellent customer service skills at all times.
- Operated scanning equipment for price checks and stock replenishment.
- Assisted customers with product selection, pricing and availability.
- Stocked shelves with merchandise and maintained inventory levels.
- Adhered to safety regulations when handling hazardous materials.
- Organized promotional displays throughout the store in accordance with corporate guidelines.
- Answered incoming calls regarding product inquiries or orders.
- Resolved customer complaints promptly with professionalism and courtesy.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Organized store displays to ensure maximum visibility of products.
- Performed daily opening and closing procedures for store operation.
- Processed returns and exchanges according to company policy.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
- Assisted with loading and unloading deliveries from vendors.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Answered telephone to give callers store information and look up order details.
- Answered questions about current promotions and resolved issues according to store policies.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Wrapped and bagged purchases to help customers load merchandise into vehicles.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
Education
Graphic Design
Culver-Stockton College
Canton, MO05-2024
Skills
- Performance Analysis
- Coaching and Mentoring
- Goal Setting
- Adaptability and Flexibility
- Adaptability
- Professionalism
- Active Listening
- Teamwork and Collaboration
- Continuous Improvement
References
References available upon request.
Timeline
Deli Clerk
County of San Bernardino
05.2023 - 04.2024
Esports Team Manager
Culver-Stockton College
01.2021 - 05.2024
Store Associate
Party City
10.2017 - 09.2019
Graphic Design
Culver-Stockton College
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