Yeristizet Torres
1534 SW 6th STREET #1,FL
Summary
Approached each day and unique challenges with enthusiasm, patience, and humor. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Recreational Aide
City Of Miami Parks And Recreation
06.2022 - Current
- Achieved high levels of participant retention by providing consistent support, encouragement, and motivation during activities.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Facilitated enjoyable group outings to local parks, museums, or other attractions as part of program offerings.
- Enhanced participant enjoyment by planning and executing diverse recreational activities, including sports, arts, and games.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Maintained visitor log for entering and leaving facility for security purposes.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Assisted in recruitment and hiring of new recreation staff.
- Promoted positive relationships between families and the school staff through regular communication and collaboration.
Costumer Service
ABT Cargo Corp.
02.2021 - 03.2022
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from clients.
- Collected room deposits, fees, and payments from truckers.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Maintained confidentiality of sensitive financial information by adhering to company data protection policies and ensuring secure storage of client records.
- Handled account payments and provided information regarding outstanding balances.
Costumer Service Represented
Winn Dixie
01.2020 - 12.2020
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Followed safety protocols while working, avoiding accidents and injuries.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Trained and mentored new employees on company procedures and safety protocols.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Removed safety hazards, soiled items, and trash from customer areas.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Education
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL05.2021
Skills
- Problem-Solving
- Multitasking
- Excellent Communication
- Effective Communication
- Professionalism
- Staff Training
- Adaptability and Flexibility
- Friendly, Positive Attitude
- Outdoor Education
- Problem-solving abilities
- Organizational Skills
- Active Listening
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Recreational Aide
City Of Miami Parks And Recreation
06.2022 - Current
Costumer Service
ABT Cargo Corp.
02.2021 - 03.2022
Costumer Service Represented
Winn Dixie
01.2020 - 12.2020
High School Diploma -
Coral Gables Senior High School
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