Yeritzaa Angel-Rodriguez
Othello
Summary
Organized Patient Service Representative with 8 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Hardworking and passionate job seeker with strong organizational skills eager to secure PSR-C position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Columbia Basin Health Association
2015.10 - Current
- Contributed to the resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Managed patient registration process, confirming data accuracy and completeness.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Providing excellent customer service by promptly answering patient inquiries.
- Resolved billing inquiries and disputes in timely fashion.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Trained new staff on filing, phone etiquette and other office duties.
- Balanced deposits and credit card payments each day.
- Verified insurance eligibility and coverage for patients.
- Facilitated communication between patients and various departments and staff.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Bakery Clerk
Safeway
2013.09 - 2015.02
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Wrapped, boxed and weighed bakery department products.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Demonstrated versatility within the role by performing various tasks such as decorating cakes, baking bread, mixing batters, and baking pastries as required for business needs.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
- Aided in reducing order errors through diligent attention to detail when preparing custom cake orders according to specific customer requests.
Fast Food Worker
McDonald's
2007.09 - 2013.01
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Accurately operated cash register to process customer payments.
- Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
Laborer
National Food Corporation
2007.06 - 2007.08
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Followed instructions and safety protocols while operating machinery and equipment.
- Performed general housekeeping and cleaning tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
No Degree -
Big Bend Community College
Moses Lake, WA08.2010
High School Diploma -
Othello School
Othello, WA06.2008
Skills
- Communicating to Patients and Families
- Appointment Scheduling
- Insurance verifying
- Calm and Effective Under Pressure
- HIPAA Compliance
- Benefits Explanation
- Explaining Policy and Procedures
- Patient confidentiality
- Money Handling
- Insurance Verification
- Scheduling appointments
- Registration and Scheduling
- Payment Processing
- Multitasking and Organization
- Spanish Fluency
- Patient greeting
- Patient check-in
- Customer Service
Timeline
Patient Service Representative
Columbia Basin Health Association
2015.10 - Current
Bakery Clerk
Safeway
2013.09 - 2015.02
Fast Food Worker
McDonald's
2007.09 - 2013.01
Laborer
National Food Corporation
2007.06 - 2007.08
No Degree -
Big Bend Community College
High School Diploma -
Othello School
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