Dynamic professional with a strong background in customer service and cash handling. Proven ability to enhance guest experiences and drive repeat business through effective communication and problem-solving skills.
• Delivered fast, friendly service in a high-volume restaurant environment.
• Took accurate orders using POS systems and ensured timely food and beverage delivery.
• Handled guest concerns professionally, leading to repeat business and positive reviews.
•Crafted a wide variety of cocktails and drinks with speed and accuracy.
• Managed bar inventory, maintained cleanliness, and followed safety protocols.
• Built rapport with customers, recommended drinks, and enhanced guest experience.
• Handled cash and POS transactions efficiently in a fast-paced setting.
• Hired, trained, and led a full retail team while ensuring high staff performance.
• Handled scheduling, performance reviews, and employee coaching.
• Oversaw inventory, cash handling, customer service, and store operations.
• Improved customer satisfaction and store efficiency through team leadership.