YERLENY MAHER
2053 Rivercrest Dr. Twin Falls,ID
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent planning, problem-solving and decision-making abilities.
Overview
10
10
years of professional experience
Work History
Field Technician-Contents
Cleanup & Total Restoration
11.2021 - 07.2024
- Assess property damaged by fire, water, mold, and weather disasters
- Worked effectively in fast-paced environments.
- Provided general cleaning of venue spaces before, during, and after events.
- Communicated with supervisor to report progress, discuss issues,Inventory. and seek guidance.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Minimized damage claims by employing proper packing techniques when loading fragile items onto the truck.
Customer Service Representative
First Call Resolution
03.2021 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Ensured accurate billing and coding practices, leading to a reduction in claim denials.
Insurance Specialist
AFTA
12.2014 - 04.2017
- Assist with data technician work including analysis.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Tracked progress of all outstanding insurance claims.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
International Trade And Custom Administration. - Logistics
ULACEX- University
Panamá01.2018
High School Diploma -
College Richard Neuman
Panamá12.2013
Skills
- Field Operations
- Workplace Safety
- Professional Communication
- Data Entry
- Computer Proficiency
- Microsoft Office
- Payment Processing
- Administrative Support
- Staff Training
- Office equipment proficiency
Personal Information
- Date of Birth: 02/28/96
- Gender: Female
- Marital Status: Married
Languages
Spanish
English
Timeline
Field Technician-Contents
Cleanup & Total Restoration
11.2021 - 07.2024
Customer Service Representative
First Call Resolution
03.2021 - 04.2021
Insurance Specialist
AFTA
12.2014 - 04.2017
International Trade And Custom Administration. - Logistics
ULACEX- University
High School Diploma -
College Richard Neuman
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