Yerlin Diez

- Respond accurately and professionally to questions and concerns from associates through multiple channels (in-person, email, phone, etc.) in a timely manner

- Escalate and take partners when discrepancies or issues arise with associate interactions such as Leave of Absence, accommodations, or other employee relations issues

- Enter and review associate data within HRIS and payroll systems timely and accurately

- Provide subject matter expertise to associates and leadership on people practices, systems, and resources

- Compile, assess and use and data regarding critical business metrics such as: attendance, attrition, engagement, labor fill, etc.

- Advocate for the employee experience by partnering effectively with leaders, partners, and core teams to provide world-class service to Amazon associates, including educating them on how and when to use self-service tools

- Draft and distribute communications to associates and leaders

- Plan, coordinate and implement associate activities that create an inclusive environment

- Assist managers in responding to associate questions regarding time/attendance, benefits, policies, accommodations, LOA

• Latinos at Amazon