Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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YERLIN WOOD

Suffolk,VA

Summary

Proud wife of a US Air Force veteran and mother of a US Navy sailor. Accomplished Bank Associate, with over nine years of experience in banking services, committed to driving growth as results-oriented, decisive leader and achieving goals.

Overview

15
15
years of professional experience

Work History

Retail Sales Associate Cashier

Food Lion
Suffolk, VA
09.2021 - 06.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Helped with purchases and signed customers up for rewards program.

Credit Analyst

FUNDAPEC
Santo Domingo, DR. , N/A
06.2018 - 10.2018
  • Communicated regularly with borrowers throughout the application process.
  • Provided recommendations regarding loans applications based on sound credit evaluation principles.
  • Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
  • Determined appropriate loan terms based on borrower's creditworthiness.
  • Reviewed loan applications for accuracy and completeness before submitting them for approval.

Bank Customer Service Representative

APAP
Santo Domingo, DR, N/A
10.2008 - 06.2017
  • Provided customer service to bank customers, addressing questions and concerns in a professional manner.
  • Maintained current knowledge of bank products and services offered at branch location.
  • Reviewed all paperwork associated with each transaction prior to approving it for processing.
  • Verified customer identification information with the applicable documents according to bank policies.
  • Assisted customers with online banking services including account set up and password resets.
  • Provided assistance with opening new accounts such as savings or checking accounts.
  • Processed deposits, withdrawals, transfers, check cashing, loan payments, and other financial transactions for customers.
  • Processed wire transfers for both incoming and outgoing funds as requested by customers.
  • Responded to customer inquiries via phone, email, and in-person transactions.
  • Created reports summarizing daily transactions for review by senior management staff.
  • Trained new employees on operational procedures related to customer service activities.
  • Attracted potential customers by answering product and service questions and suggesting information about other offerings.

Education

Bachelor of Accounting - Accounting

UTESA
Santo Domingo, DR
04-2017

Skills

  • Banking services
  • Financial product sales
  • Cash handling
  • Customer Relations
  • Organizational abilities
  • Attention to detail
  • Team collaboration
  • Microsoft office

Languages

Spanish
Native/ Bilingual
English
Professional

Affiliations

  • Worked as volunteer for the solidary talent program in previous job.
  • Participated in Anti-money laundering trainings.
  • Competed for MC colocation prize (2012).

Timeline

Retail Sales Associate Cashier

Food Lion
09.2021 - 06.2023

Credit Analyst

FUNDAPEC
06.2018 - 10.2018

Bank Customer Service Representative

APAP
10.2008 - 06.2017

Bachelor of Accounting - Accounting

UTESA

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