Yertily Cabrera
Orlando,FL
Summary
Dedicated leadership professional with over 10 years' experience process improvement, team building, and driving results. Expertise in planning, problem solving, and maximizing consumer experience. Seeking a role to capitalize on and expand my current skillset, work experience, and aspirations for growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CF-Acct Rep I-Billing/Coll/Den • PFS Billing Auto
AdventHealth
Orlando , FL
09.2023 - Current
- Works with Insurance payers to ensure proper billing takes place on all assigned patient accounts. Depending on payer contract may be required to participate in conference calls, accounts receivable reports, compiles the issue report in order to expedite resolution of accounts.
- Works follow up report daily, maintaining established goal(s), and notifies Supervisor, of issues preventing achievement of such goal(s). Follows up on daily correspondence (denials, underpayments) to appropriately work Patient accounts.
- Assists Customer Service with Patient concerns/questions to ensure prompt and accurate resolution is achieved. Produces written correspondence to payers and patients regarding status of claim, requesting additional information, etc.
- Initiates next billing, assign appropriate follow-up and/or collection step(s), this is not limited to calling patients, insurers or employers, as appropriate. Sends initial or secondary bills to Insurance payers.
- Documents billing, follow-up and/or assign collection step(s) that are taken and all measures to resolve assigned accounts, including escalation to Supervisor/Manager if necessary.
- Processes administrative and Medical appeals, refunds, reinstatements and rejections of insurance claims with the oversight of the Supervisor and/or Manager.
Supervisor - Consumer Access
AdventHealth
01.2021 - 04.2023
- Led direct downline team of 17, with a total of 57 indirect reports to meet and exceed department goals.
- Conducted recruitment, hiring, and training of team members.
- Responsible for analyzing and forecasting volume and collection goals.
- Accountable for team metrics in ED, IP/OP, and guest services.
- Established and maintained relationships between clinical staff, administrative staff, and patients.
- Owned process and procedure mapping, maintenance, and revision.
- Led weekly, monthly, quarterly, and annual meetings to report out various goals, progress, and projects to various levels of leadership teams in the organization.
Team Lead - Consumer Access
AdventHealth
11.2019 - 01.2021
- Led day shift team of 7 to meet collection, volume, and quality goals set for the Central Florida South Division
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
Senior Specialist - Consumer Access
AdventHealth
11.2017 - 01.2019
- Developed, maintained, and implemented strategic plans for projects.
- Assessed customer needs and developed solutions to meet those needs.
- Created detailed reports analyzing project performance data.
- Coordinated with other departments to ensure successful completion of projects.
- Managed team resources and allocated resources effectively to achieve objectives.
Representative - Consumer Access
AdventHealth
02.2014 - 11.2017
- Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience.
- Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs. Arranges relief coverage during extended time away from assigned registration area.
- Meets and exceeds productivity standards determined by department leadership.
- Registers patients for all services (i.e. emergency room, outpatient, inpatient, observation, same day surgery, outpatient in a bed, etc.) and achieves the department specific goal for accuracy.
- Calculates patients' co-pays, deductibles, and co-insurance. Provides patients with personalized estimates of their financial responsibility based on their insurance coverage or eligibility for government programs prior to service for both inpatient and outpatient services.
- Discusses financial arrangements for newborn(s), informs patient of the timeframe for enrolling a newborn in coverage, provides any documentation or guidance for the patient to enroll their child prior to or after the anticipated delivery date, and communicates appropriate information to registration staff as needed.
Manager - Front End Service
Winn-Dixie
01.2008 - 01.2014
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Organized special events such as conferences or training sessions for employees.
- Recruited and hired qualified candidates to fill open positions.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
Customer Service Lead - Front End Service
Winn-Dixie
01.2006 - 01.2008
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Developed and implemented customer service policies and procedures to improve quality of customer experience.
- Analyzed customer data to provide insights on trends, preferences and needs.
- Identified opportunities to increase sales through cross-selling products or services.
- Developed strategies for improving customer satisfaction levels.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Mentored junior team members and managed employee relationships.
Education
BACHELOR'S DEGREE - Business Administration And Marketing
Keiser University
01.2011
Skills
- Customer Support
- Performance Improvement
- Business Development
- Product Promotions
- Sales expertise
- Client Relationship Building
- Client Service
- Account Servicing
- Performance Tracking
Certification
Bilingual Spanish Translator
References
- Patrick White, AdventHealth, Senior Manager System Transformation, 561-254-6509
- Roshan Nagarsheth, AdventHealth, Financial Services Manager, 561-339-6797
- Andy Moberg, Winn-Dixie, Store Director, 407-380-5445
Languages
Spanish
Native/ Bilingual
Timeline
CF-Acct Rep I-Billing/Coll/Den • PFS Billing Auto
AdventHealth
09.2023 - Current
Supervisor - Consumer Access
AdventHealth
01.2021 - 04.2023
Team Lead - Consumer Access
AdventHealth
11.2019 - 01.2021
Senior Specialist - Consumer Access
AdventHealth
11.2017 - 01.2019
Representative - Consumer Access
AdventHealth
02.2014 - 11.2017
Manager - Front End Service
Winn-Dixie
01.2008 - 01.2014
Customer Service Lead - Front End Service
Winn-Dixie
01.2006 - 01.2008
BACHELOR'S DEGREE - Business Administration And Marketing
Keiser University
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