Yekta Erarslan
2086 Brandt Rd,York,SC
Summary
Experienced and detail oriented,highly motivated 14+ years of experience in hospitality industry.Over 1 year of a experience in Assistant restaurant manager position.Demonstrated leadership abilities in effectively managing and inspiring team members to deliver excellent service.Proficient in overseeing daily operatoperation,including scheduling and ensuring adherence to quality standards.Skilled in staff training,workflow optimization and ensuring seamless operations to exceed guest expectations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server/Key Leader
Napa At Kingsley
09.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Consistently met or exceeded performance goals related to sales targets, guest satisfaction ratings, and order accuracy.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed team of up to 12 restaurant staff, maintaining exceptional customer service and quality standards.
Server
Peppervine Restaurant
05.2018 - 02.2020
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Served food and beverages promptly with focused attention to guest needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed guest complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Upstream Seafood Restaurant
12.2017 - 01.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced guest satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied guests.
- Displayed enthusiasm and promoted excellent service to guests, successfully increasing referrals, and walk-in business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for guest and staff.
Server
Disney Cruise Lines
03.2011 - 06.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to guest needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with head servers and kitchen staff on alternatives.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Hospitality/Food And Beverage
Turkey2004
Skills
- Strong Work Ethic
- Communication Skills
- Adaptability
- Teamwork and Collaboration
- Emotional Intelligence
- Exceptional customer service
- Professional Appearance
- High-volume dining
- Safe Food Handling
- Food safety understanding
- Sales Techniques
- Micros / Toast POS
- Microsoft Word/Excel
- Allergy Awareness
- Guest Seating
- Food and beverage pairings
- Wine service
- Team Leadership
- Staff Training
- Wine Knowledge
- Reliable and Responsible
- Shift Management
- Employee Scheduling
- Staff Assessment
Certification
- Introductory Sommelier Course
- Personal Survival Techniques
- Personal Safety and Social Responsibilities
- Training in Elementary First Aid -Theory Only
- Passenger Ship Training Certificate (Expired)
- Fire Prevention and Fire Fighting (Expired)
Languages
Turkish
Native or Bilingual
English
Full Professional
Nationality
Dual Citizenship:United States of America,Turkey
Timeline
Server/Key Leader
Napa At Kingsley
09.2021 - Current
Server
Peppervine Restaurant
05.2018 - 02.2020
Server
Upstream Seafood Restaurant
12.2017 - 01.2020
Server
Disney Cruise Lines
03.2011 - 06.2017
High School Diploma -
Hospitality/Food And Beverage
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