YESAI MUNOZ-ORTIZ
Rochester,MN
Summary
Detail-oriented accounting professional with experience supporting regulated operations in healthcare and government environments. Bachelor’s degree in Accounting with a strong background in data accuracy, documentation review, audits, and discrepancy resolution. Proven ability to provide customer support, analyze records, and ensure compliance with policies and regulations. Proficient in Excel and experienced handling sensitive patient information.
Overview
16
16
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic
03.2023 - Current
- Provide operational and customer support to employees and clinical staff by reviewing requests, answering inquiries, and resolving issues in a timely and professional manner.
- Process high volumes of data entry and documentation while ensuring accuracy, completeness, and adherence to established procedures.
- Review records for errors, inconsistencies, or missing information and coordinate corrections to prevent downstream issues.
- Maintain strict confidentiality when handling sensitive employee and operational information in accordance with healthcare regulations and internal policies.
- Utilize Excel and internal systems to track requests, monitor workflows, and support reporting and audit needs.
- Collaborate with internal teams to resolve discrepancies, escalate issues when necessary, and support uninterrupted operations.
Munitions Accountability Technician
U.S. Air Force
02.2022 - Current
- Conduct monthly accountability audits across 20 storage facilities, reconciling records to ensure accurate reporting and compliance with regulatory requirements.
- Maintain source documentation by validating accuracy, completeness, and audit readiness of records.
- Identify, document, and correct discrepancies to prevent reporting errors and ensure accountability.
- Prepare and update inventory and accountability reports to support leadership review and operational decision-making.
Munitions Stockpile Technician
U.S. Air Force
04.2019 - 02.2022
- Supported inventory realignment of 135 assets, improving storage efficiency and record accuracy.
- Participated in corrective actions that identified and resolved 66 discrepancies, resulting in zero findings during external evaluations.
- Processed and documented inbound shipments totaling $57M in equipment, ensuring accurate receipt, inspection, and record keeping.
- Ensured compliance with safety, handling, and accountability standards in a highly regulated environment.
Customer Service Associate
JCPenney
04.2010 - 11.2018
- Delivered consistent customer service in a high-volume retail environment, handling transactions, inventory activities, and issue resolution.
- Resolved customer inquiries and complaints with accuracy, professionalism, and attention to detail.
- Developed strong communication, multitasking, and problem-solving skills applicable to customer-facing and administrative roles.
Education
Bachelor of Business Administration - Accounting
Universidad del Turabo
Gurabo, PR05.2017
Skills
- Documentation Review & Audits
- Data Entry, Reconciliation & Accuracy
- Excel Reporting & Analysis
- Compliance with Policies & Regulations
- Customer Service & Employee Support
- Confidential Information Handling
- Cross-Functional Collaboration
- Bilingual: English & Spanish
AWARDS
Air Force Achievement Medal | January 2022, Recognized for supporting large-scale logistics and distribution operations during the evacuation of over 57,000 refugees from Afghanistan.
Timeline
Desk Operations Specialist
Mayo Clinic
03.2023 - Current
Munitions Accountability Technician
U.S. Air Force
02.2022 - Current
Munitions Stockpile Technician
U.S. Air Force
04.2019 - 02.2022
Customer Service Associate
JCPenney
04.2010 - 11.2018
Bachelor of Business Administration - Accounting
Universidad del Turabo