Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Open To Work
Hi, I’m

Yesanne Sayuri Moon

San Diego,CA
Yesanne Sayuri Moon

Summary

Dynamic and results-driven professional with extensive experience at Cottonwood Canyon Healthcare Center, excelling in training and mentoring staff while enhancing guest relations. Proven expertise in cleaning and sanitation, coupled with strong customer service skills, ensures a welcoming environment and efficient operations. Committed to optimizing team performance and exceeding service expectations.

Professional with comprehensive experience in handling sensitive tasks related to mortuary services. Adept at maintaining high standards in respectful and organized manner. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in body recovery, identification, and record-keeping, with calm and compassionate demeanor under pressure.

Highly professional specialist prepared for roles involving sensitive handling and processing of remains. Known for reliable coordination and meticulous management of documentation and logistics under pressure. Demonstrates commitment to team collaboration and adaptability, ensuring respectful and efficient operations.

Respectful Mortuary Affairs Specialist adept at searching areas for unburied dead, unmarked graves and personal effects. Talented at assisting in the preparation, preservation, and shipment of remains and inventorying and safeguarding personal effects. Superb active listening and time management abilities with an in-depth knowledge of mortuary operations.

Overview

26
years of professional experience

Work History

Cottonwood Canyon Healthcare Center

Housekeeping Supervisor
01.2018 - Current

Job overview

  • Assisted in training new housekeeping staff on safety protocols and cleaning procedures.
  • Maintained cleanliness and organization of common areas to enhance guest experience.
  • Monitored inventory levels of cleaning supplies and reported shortages to management.
  • Implemented efficient scheduling to optimize staffing during peak hours.
  • Provided support in addressing guest complaints regarding housekeeping services promptly.
  • Collaborated with team members to develop best practices for efficient room turnover.
  • Utilized cleaning equipment and chemicals safely, adhering to established health guidelines.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Worked with front desk to respond promptly to all guest requests.

Dignity Memorial

Receptionist And Guest Services
02.2000 - 02.2018

Job overview

  • Managed front desk operations, ensuring efficient appointment scheduling and visitor management.
  • Oversaw daily administrative tasks, streamlining workflows for enhanced productivity.
  • Resolved client inquiries promptly, fostering positive relationships and trust with visitors.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.

Education

RELIAS COMMUNITY ONLINE TRAINING
On Line

Associate of Science from Mortuary Science
04-2027

University Overview

  • Relevant Coursework: Workplace Violence & Shooter Awareness
  • Professional Development: Excellent Social And Communication Skills
  • Ranked in Top of class

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service
  • Training and mentoring
  • Task assignment
  • Staff training and development
  • Department coordination
  • Cleaning practices
  • Workload prioritization

Work Preference

Work Type

Full TimePart TimeContract WorkInternshipGig Work

Location Preference

RemoteHybridOn-Site

Timeline

Housekeeping Supervisor
Cottonwood Canyon Healthcare Center
01.2018 - Current
Receptionist And Guest Services
Dignity Memorial
02.2000 - 02.2018
RELIAS COMMUNITY ONLINE TRAINING
Associate of Science from Mortuary Science