Yesehak Adego
Cambridge,MA
Summary
- Diligent officer with comprehensive experience in maintaining security protocols and ensuring safe passage of passengers. Successfully identified and mitigated potential security threats while adhering to strict regulatory standards. Demonstrated expertise in threat detection and crisis management.
- Security professional with proven track record in transportation security, adept at safeguarding passenger and cargo safety. Known for fostering teamwork and achieving operational efficiency, adaptable to dynamic environments. Proficient in threat assessment and regulatory compliance, dependable, and flexible in meeting security needs.
Overview
10
10
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
04.2024 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
Delivery Driver
Amazon DSP
08.2020 - Current
- I drove a truck and delivered packages to customers
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Delivery Driver
Amazon DSP
08.2020 - 12.2021
- I drove a truck and delivered packages to customers
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Notified customers of delays to decrease calls to support.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
- Navigated and operated 10-foot truck to deliver 400 deliveries per day.
Pizza Maker and Cashier
Pizza
10.2019 - 01.2020
- I made pizza and had experience as a cashier
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
Delivery Driver
Otto Pizza
06.2017 - 12.2019
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Carried food in insulated bags to maintain hot or cold temperature.
- Helped recruit and train new team members.
- Delivered fresh food to customers across local area.
Receptionist
Cambridge Housing Authority
06.2017 - 08.2019
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail and directed to correct personnel each day.
- Managed more than 30 incoming calls per day.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Pizza Maker
Big Y
09.2018 - 12.2018
- Organized food preparation stations and regularly replenished supplies.
- Built pizzas using proper amount of dough and quantities of toppings according to specifications.
- Prepared deli and hot sandwiches to meet customer orders.
- Kept stations stocked and ready for use to maximize productivity.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Host
Cheesesteak Factory
02.2018 - 06.2018
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take party reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Notified server after seating parties in section to facilitate prompt service.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Entrepreneur
Possible Project
08.2014 - 11.2017
- I made pendants and sold them to customers.
- Developed and updated website and social media profile pages to market pendants.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Obtained key funding to get business moving at early stages.
Education
Associate of Arts - Education
Bunker Hill Community College
Charlestown, MA05.2024
High School Diploma -
Community Charter School of Cambridge
06.2018
Skills
- Route management
- Defensive driver training
- Cargo handling
- Excellent sense of direction
- Comfortable with overnight runs
- Trip planning
- Responsible driver
- Dependable and reliable
- Local routes understanding
- Local Delivery
- Time management skills
- Courteous and polite demeanor
- Perfect attendance record
- Integrity and honesty
- De-escalation techniques
- Customer service and assistance
- Team development
- Policy enforcement
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
Amharic
Native or Bilingual
Timeline
Transportation Security Officer
Department of Homeland Security
04.2024 - Current
Delivery Driver
Amazon DSP
08.2020 - Current
Delivery Driver
Amazon DSP
08.2020 - 12.2021
Pizza Maker and Cashier
Pizza
10.2019 - 01.2020
Pizza Maker
Big Y
09.2018 - 12.2018
Host
Cheesesteak Factory
02.2018 - 06.2018
Delivery Driver
Otto Pizza
06.2017 - 12.2019
Receptionist
Cambridge Housing Authority
06.2017 - 08.2019
Entrepreneur
Possible Project
08.2014 - 11.2017
High School Diploma -
Community Charter School of Cambridge
Associate of Arts - Education
Bunker Hill Community College
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