Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yeseiña Morales

Tulsa

Summary

I have experience in fast-paced guest service, and love creating memorable experiences for people. I work well under pressure, stay attentive to detail, and always try to make guests feel taken care of. I’m looking to grow in a professional environment, whether in fine dining or luxury retail, where I can bring both polish and genuine energy to the team.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

Gap
Tulsa
09.2024 - 01.2025
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Organized stockroom shelves according to size, color or style.
  • Upsold additional items based on customer interests and needs.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Helped customers find specific products, answered questions, and offered product advice.

Part Time Clerk

QuikTrip
Tulsa
03.2024 - 09.2024
  • I resolved customer issues in a professional manner.
  • operated cash registers to process payments from customers.
  • maintained a clean and organized work area throughout my shifts.
  • greeted customers entering the store with a friendly demeanor
  • Organized and stocked inventory shelves for easy access.
  • Addressed customers needs, responding to specific request.
  • Worked hard to learn required tasks quickly to maximize performanc.

Shift Leader

Dunkin' Donuts
Tulsa
02.2023 - 06.2023
  • Provided exceptional customer service and maintained a positive attitude throughout my shifts.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Monitored employee performance and provided feedback for improvement.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Complied with company safety procedure, policies and regulations to promote a safe working environment.
  • Trained new employees on company policies, operational procedure, and customer service standards.
  • Educated customers about offerings, promotions and pricing to boost sales.

Education

High School Diploma -

Owasso High School
Owasso, OK
05-2024

Skills

  • Cash handling
  • Inventory management
  • Sales strategies
  • Problem-solving
  • Excellent people skills
  • Promotional knowledge
  • Team leadership
  • Time management
  • Upselling techniques
  • Product demonstrations
  • Positive and professional
  • Listening skills
  • Outgoing personality
  • Exceptional customer service

Certification

  • Food Handlers Permit
  • Liquor License

Timeline

Sales Associate

Gap
09.2024 - 01.2025

Part Time Clerk

QuikTrip
03.2024 - 09.2024

Shift Leader

Dunkin' Donuts
02.2023 - 06.2023

High School Diploma -

Owasso High School

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