Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

YESENIA ADAME

Jacksonville,Florida

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.

Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Assistant Customer Service Manager

Spencer’s Designer Florist
10.2023 - Current
  • Directed routine operational activities
  • Use direct contact with customers and business owners
  • Received and entered customer orders via telephone
  • Handled incoming calls and addressed questions effectively
  • Issue overpayments and underpayments from customers
  • Clean and organized the workplace
  • Call and collect payments from the House Accounts
  • Kept detailed records for inventory for the Flowers and supplies

Digital Personal Shopper

Walmart
06.2023 - 12.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Verified orders for accuracy and make substitutions as needed
  • Contributed to positive customer experience

Department Head

Hobby Lobby
06.2020 - 05.2023
  • Maintain cleanliness and orderliness of checkout areas
  • Assisted customers in resolving inquiries.
  • Operated the cash register with accuracy, ensuring proper handling of transactions
  • Accurately managed numerous transactions.
  • Managed inventory organization and shelf stocking.
  • Wrapped and bagged items to prevent damage.
  • Followed safety protocols when transporting merchandise to different areas of the store to avoid item damage
  • Stocked merchandise each Timeframe, labeling items, arranging according to size and preparing attractive displays
  • Maintained knowledge of shelf planograms and end cap plans to effectively merchandise products

Sales Representative

Boost Mobile
02.2018 - 06.2020
  • Delivered outstanding service to customers by addressing concerns.
  • Discussed needs with customers to offer optimal recommendations.
  • Was in charge of inventory management, cash management, and store opening and closing procedure
  • Assisted customers during the selection process and assisted them in selecting the best products to meet their specific needs

Education

High School -

Englewood High School
Jacksonville, FL
06.2018

Skills

  • High Volume Transactions
  • Computer Literate
  • Excellent Verbal Communication
  • Heavy Lifting
  • Money Management
  • Customer Service Experience
  • Strong Listening Competence
  • Efficient Payment Processing
  • Responsible Cashier
  • Restocking Merchandise
  • Account Management
  • Goal Achievement
  • Inventory Management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Customer Service Manager

Spencer’s Designer Florist
10.2023 - Current

Digital Personal Shopper

Walmart
06.2023 - 12.2023

Department Head

Hobby Lobby
06.2020 - 05.2023

Sales Representative

Boost Mobile
02.2018 - 06.2020

High School -

Englewood High School

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YESENIA ADAME