Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yesenia Aguirre

Edinburg,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Live Nation
08.2021 - 03.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Desk Clerk

Connect Insurance & Tax Service
01.2020 - 07.2021
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean, tidy and sanitized common areas for personnel and guests.
  • Maintained transaction security by verifying payment cards against identification.
  • Enforced building rules with staff, guests and outside professionals.
  • Collected room deposits, fees, and payments.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Manager

Little Rockets Academy
01.2017 - 01.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Substitute Teacher

Hidalgo County Head Start
01.2015 - 01.2017
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Education

High School Diploma -

Johnny Economedes High School
1414 N Alamo Rd, Edinburg Tx
06.2012

Certificate - Computer Specialist

South Texas College
3201 Pecan Blvd, McAllen TX 78501
06.2012

Skills

  • Report Transcription
  • Report Preparation
  • Active Listening
  • Customer Relations
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Credit Card Payment Processing
  • Managing Multiple Tasks
  • Billing Adjustments and Refunds
  • Document Control
  • Customer Service
  • Strong Analytical and Problem-Solving Skills
  • Critical Thinking

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Customer Service Representative

Live Nation
08.2021 - 03.2023

Desk Clerk

Connect Insurance & Tax Service
01.2020 - 07.2021

Manager

Little Rockets Academy
01.2017 - 01.2020

Substitute Teacher

Hidalgo County Head Start
01.2015 - 01.2017

High School Diploma -

Johnny Economedes High School

Certificate - Computer Specialist

South Texas College

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Yesenia Aguirre