Yesenia Aguirre

• Produce tailored reports leveraging Oracle Business Intelligence Enterprise Edition (OBIEE) to fulfill individualized customer needs and preferences
• Design Oracle Business Intelligence Enterprise Edition (OBIEE) report documentation templates for seamless integration into OBIEE dashboards, facilitating easy access and reference for customers
• Participate in weekly team meetings alongside leadership and the OAS team to deliberate on program requirements, ensuring they align with and fulfill customer needs effectively
• Collaborate with OAS team members to diagnose and devise solutions for user-reported OAS issues
• Manage Jira ticketing system, regularly updating the status of assigned tickets to ensure their successful resolution.

• Built informative reports and templates using Oracle Business Intelligence Enterprise Edition (OBIEE), Advancing Analytics (Advana), and Qlik, published and available for all users via the Defense Agencies Initiative (DAI) OBIEE dashboard
• Led and guided OBIEE report creation, correction, and analysis
• Presented analysis, feedback, and issue resolution as Tier I Help Desk support handling requests for account creation, DAI/account access to specific roles and responsibilities, reporting requests, process cost accounting disbursements requests, timecard assistance, and creation of Production Support Requests (PSR) to PMO
• Addressed user needs in (UMX) Process areas.

• Delivered experienced and technical communication leadership in support of the Defense Information Systems Agency (DISA) Joint Service Provider (JSP)

•Produced Aging Break-Fix and Request Reports using Remedy to detail break fix and report ticket trends, backlog ticket counts by groups, break fix vs. request, ticket breakout by location, and tickets resolved within last 24 hours.
•Provided subject matter expertise in trend analysis to determine trending issues leading to potential outages; designed solutions to reduce incidents entering the enterprise.
•Monitored and produced reports outlining calls answered by each service desk technician, subsequently populating individual scorecard metrics tracking to include ticket completions, tickets created, and First-Call Resolutions.
• Analyzed daily reports including VIP ticket report, queue summary report, service target warning report, and trend reports.
• Partnered with service owners and problem management team to identify and reduce reoccurring incidents.

• Led all program procurement initiatives spanning operational, financial, and logistics analysis for the Army Core of Engineers (USACE) Hardware Catalog Management System (HCMS), a unique $36M program
• Tracked and managed IT equipment orders to include order, delivery, and issue resolution
• Thoroughly researched, established, monitored, and analyzed project metrics
• Distinguished process improvement opportunities and program status information, encompassing identification of both risk and reward
• Upheld effective collaboration with Program Managers and Subcontractor POCs relative to program requirements, expectations, and deliverable schedules
• Appointed as lead IT Program Analyst for NetCentrics’ first-ever awarded contract with sole responsibility of large-scale, IT hardware procurement
• Spearheaded the program’s first two purchase orders; oversaw millions of dollars in hardware acquisitions
• Recognized for exemplifying NetCentrics core values of working across teams in the creation of innovative solutions to a customer’s challenges, as well as for establishing a key, integrated capability to order and track IT procurements, item configurations, logistics, assets, warranty, and financial data in a single compliant system.

• Reviewed/tracked NDAs for commercial and education sector Teaming Agreements
• Researched and reported on companies to target business opportunities for Corning’s Wireless Integrator Network (WIN) program
• Led comprehensive program and contract management tracking, funding, and compliance
• Collaborated with A/P department to process payments to vendors
• Utilized the corporate learning management tool to ensure WIN members complied with tier-level requirements comprised of revenue targets, certifications, training, product webinar and seminar attendance, and monthly account development efforts
• Ensured members received necessary Corning Wireless equipment to demonstrate company products at trade shows in the targeting of new clients.

• Supported Engineers and Program Managers in developing complex material requirements, schedules, and production and capacity plans
• Strengthened mandatory calibration recall system company-wide
• Verified calibration data and certificates and coordinated with Custodians prior to calibration due dates; ensured all units were calibrated in a timely manner for all projects held by General Dynamics
• Purchased materials for in-processing and contract-end items to include raw material
• Tracked inventory, materials, and hardware; partnered closely with purchasing department
• Coordinated storage requirements, reactivation, deactivation, and disposal of client property and GDAIS fixed assets through property management firms
• Appointed with additional responsibilities on account of exceptional performance, time management skills, and the ability to complete tasks efficiently
• Recognized for persistence in keeping pace with engineer’s/equipment owners in bringing all units into compliance.