Yesenia Alicea Leon

Optimized package distribution process, ensuring timely deliveries and high customer satisfaction during eight months of service.

Expertly navigated routes for efficient transportation of goods.

Performed routine vehicle maintenance to uphold operational standards.

Followed safety regulations diligently, minimizing risk throughout delivery operations.

• Lead patients to exam rooms prior to clinician entering the room and perform tasks such as; vitals signs intake, triage and medical history documentation, while answering general questions and explaining process and/or expectations for the reason of their visit.
• Prepare and sanitize each procedure room and all equipment to be used, as well as assisting the clinician in outpatient procedures such as; pap smears, colposcopy, EMB, IUDs and Birth Control implant insertions and removal, skin related biopsies, abscess drainage, suture removal, wound care and cyst removals, and other procedures OB GYN and non OB GYN related.
• Accurately prepare specimens with high detail to specific protocols of labeling, container preparation and temperature requirements, while safely disposing of any unused specimens and contaminated supplies.
• Maintained inventory for all procedure related equipment as well as exam room supplies while proactively also keeping all procedure rooms stocked with all necessary inventory as well.
• Prepare & administer vaccines according to CDC guidelines and insurance coverage
• Back office duties such as; contacting insurances and acquiring approvals for medication coverage, discussing abnormal lab results, involvement in creating plans for patient compliance, assisting Spanish-speaking patients by contacting durable medical equipment agencies to check status on equipment such as hospital beds, wheelchairs, blood pressure machines, oxygen tanks/devices.
• Build strong rapport without judgment with patients experiencing substance abuse/addiction, Hepatitis C & HIV/AIDS, providing a trustworthy window of transparent communication and support particularly and especially when facing difficult and challenging times as they navigate life.
• Facilitate comprehensive risk reduction discussions on the topic of HIV/AIDS and STDs.
• Facilitate support group discussions for patients facing substance abuse and drug addiction.
• Communication with pharmacy and insurances for prompt approval of opioid use disorder medications such as Suboxone and Narcan.
• Connect patients with other team members such as BHC and Social Services personnel with a warm hand off for continuation of effective holistic treatment approach on their opioid use disorder.
• Conduct and document results for: vision screens, audiograms, orthostatic, electrocardiograms, urinalysis, EKG testing, rapid strep swabs, glucose and hemoglobin checks.
• Prepare educational material and train other medical assistants in basic understanding of the MAT Program (Medication Assisted Treatment Program).
• Thrive on empathetic and trustworthy service with patient satisfaction, and first call resolutions while adhering to HIPAA compliance by building welcoming and realistic expectation relationships with patients.
• Participated in our walk-in / drive by clinic by collecting specimens for Covid testing on patients of all ages.

• Use appropriate equipment and protocols for specimen collection, processing, handling, and storage. Ensures all specimens are tracked/logged prior to transportation to the lab.
• Ensures all patient care areas are adequately stocked with unexpired medical supplies and has equipment that is in good working condition with up-to-date biomedical assessment checks.
• Proper handling & sterilization of instruments, equipment, & supplies per manufacturer guidelines.
• Prepares patients for scheduled procedures by ensuring patients are appropriately gowned and instruments and supplies are set up. Use Standard Precautions for all patient encounters.
• Arranges for patients’ ordered diagnostics and therapeutic services by completing necessary paperwork and scheduling or updating of appointments.
• Performs basic office procedures, examinations and/or tests ordered by provider and as skill competencies demonstrate competence (i.e. EKGs, ear lavage, vision tests etc.).
• Obtains comprehensive health information from patient/family members to review with providers or clinical resources over the phone. Uses this information to assist providers in determining the urgency for care or an alternative venue for care for patients with acute problems, should access not be readily available at the practice.
• Obtains comprehensive health information from patient/family members at the time of the visit. This may include review of systems and history of present illness and/or past medical and social history. Obtains an accurate medication review updating the EHR. Completes office standing orders for the chronic and preventative healthcare needs of the patient.
• Process and review all coding used on all office visit notes to ensure accurate and timely billing to all insurances we were credentialed with.
• Ensure all procedures were approved by insurance prior to the dates they were scheduled.
• Effective communication with all insurances to submit and acquire approvals for medications, special studies and/or procedures.

• Keep record of the patient’s medical history and vital signs, explaining treatment procedures to the patient and answering any questions the patient may have.
• Helping elderly patients take off and put on their shoes and move around the exam area.
• Prepare the patient for the procedure by giving a foot bath and clipping their toenails, and bandaging the patient’s feet.
• Document all visual assessment of patient’s legs, ankles or feet.
• Assist with diabetic foot exams and assist in the application of therapeutic casts to the ankle or foot.
• Assist with diabetic foot exams and noninvasive peripheral arterial exams.
• Assist in procedures that range from ingrown nail removal to bunion surgery.
• Experience in care education of wound care and suture removal and the ability to assist with minor clinical those procedures as well.
• Assist with proactive outreach for patients requiring preventive and chronic disease services.
• Performs care coordination activities among specialists and transitions of care to obtain all necessary patient information.

• Ability to interact with patients for 20-40 minutes, following allergy protocols, perning ear lavages, throat & nasal swabs, giving injections, performing allergy skin tests, obtaining authorizations, preparing exam rooms, sterilization techniques, etc.
• Reconcile existing information for established patients manually or via patient portal; medical history, current medications, surgeries and family history. Ensure appropriate boxes are indicated in EMR to document the scribe acknowledgement.
• Reviews charts at the end of patient encounters, verifying accuracy before physician signs off on chart note. Identify any discrepancies and/or missing information.
• Obtaining proper consent forms and ensuring proper scope of practice is followed.
• Sterilize instruments in accordance with CDC and if applicable with Autoclave manufacturer requirements i.e. cold sterilization autoclave.