Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yesenia Alicea Santiago

Sanford,NC

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level front desk/agent position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Certified Shift Leader

DUNKIN
12.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Clerk

Traveling Mailbox
02.2020 - 06.2020
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Produced high-quality communications for internal and external use.

Education

Associate of Science -

Central Carolina Community College
Sanford, NC
01.2023

Certified - Nurse Aid I

Central Carolina Community College
Sanford, NC
11.2019

Diploma - LPN

Job Corps
Barrranquitas, PR
01.2009

High School Diploma -

Francisco Gaztambide Vega
Bayamon, PR
05.2006

Skills

  • Issue Resolution
  • Cash Handling
  • Team Leadership
  • Corporate Law
  • Safety Processes
  • Coordinate Events
  • Quality Standards
  • Staff Training

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Certified Shift Leader

DUNKIN
12.2022 - Current

Clerk

Traveling Mailbox
02.2020 - 06.2020

Associate of Science -

Central Carolina Community College

Certified - Nurse Aid I

Central Carolina Community College

Diploma - LPN

Job Corps

High School Diploma -

Francisco Gaztambide Vega
Yesenia Alicea Santiago