Lenei Haynes
Peoria ,AZ
Summary
Dynamic professional with experience at Sharp Capital - FedEx Ground, specializing in timely deliveries and exceptional customer service. Demonstrated skills in conflict resolution and effective communication have consistently enhanced client satisfaction. Recognized for adaptability and teamwork, I continually achieve operational goals while thriving in fast-paced environments. I am eager to leverage my skills in new challenges and have experience working in various weather conditions, ranging from high temperatures to rainy days.
Overview
17
17
years of professional experience
Work History
Courier
Sharp Capital -FedEx Ground
11.2017 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Supported team members during peak times, demonstrating strong teamwork and flexibility.
- Adapted quickly to new delivery technologies and software, enhancing efficiency.
- Delivered wide range of items, from documents to large parcels, showcasing versatility.
Team Lead Trainer
Ortegas
11.2007 - 07.2017
- Collaborated with management to identify skill gaps and create targeted training initiatives.
- Monitored team performance metrics and adjusted training plans accordingly to maximize results.
- Boosted sales revenue by developing and implementing targeted sales strategies.
- Assisted in designing custom logos for apparel.
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
High School Diploma -
Douglas High School
Douglas, AZ05-2008
Skills
- Conflict resolution
- Communication skills
- Working independently
- Attention to detail
- Problem-solving
- Relationship building and rapport
- Punctual
- Works well under pressure
- Heavy Lifting
- Enjoy working in fast-paced environments
- Fast learner
- Eager to expand knowledge in skills in other professions
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Courier
Sharp Capital -FedEx Ground
11.2017 - Current
Team Lead Trainer
Ortegas
11.2007 - 07.2017
High School Diploma -
Douglas High School
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