Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yesenia Alonso

Summary

Strong track record of on-time shift arrival and willingness to stay late to complete orders. Commended for completing tasks quickly and offering friendly service. Highly knowledgeable in POS systems, interpersonal skills, excellent time management, customer service, food handling, preparation and point of sale transactions.

Overview

3
3
years of professional experience

Work History

Chick-Fil-a Associate

Chick-fil-A
06.2022 - Current
  • Trained newly hired employees on routine tasks and customer service.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Delivered special orders to waiting vehicles and tables to promote specialized service.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Assisted with preparing salads and cold food items.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Accurately operated cash register to process customer payments and returned correct cash and coin to patrons.
  • Prepared salads, soups and sandwiches for customers.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Completed milkshakes and ice cream desserts for customers.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Processed orders on POS system and accepted cash and charge payments.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Backed up servers by setting up trays and completing some food deliveries.

Express Associate

Express
11.2021 - 06.2022
  • Modeled store cleanliness by wiping shelves, counters and displays.
  • Prioritized helping customers over completing other routine tasks in store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed efficient cash register operations.
  • Counted money to verify amounts, issued correct change, provided receipt and wrapped and bagged merchandise.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Recommended complementary purchases to customers, increasing revenue.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained merchandise on sales floor by stocking racks, counters and displayed merchandise.
  • Used in-store system to locate inventory and place special orders for customers.
  • Promoted sales by setting up displays and organizing and arranging merchandise.

Panera Bread Associate

Panera Bread
05.2020 - 11.2021
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Processed payments for orders and provided customers with change.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Offered product samples, answered questions and helped customers find items.
  • Assisted customers with carry-out service.
  • Assisted wait staff with timely food delivery and guest requests.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Engaged in suggestive selling and other sales techniques.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Discussed menu items with customers and suggested promotional items to increase sales.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Monitored dining room inventory and replenished as necessary.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Assisted with bussing tables and cleaning up spills.
  • Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
  • Addressed customer complaints and inquiries to verify satisfaction.

TJ Max Associate

TJ Max
01.2020 - 05.2020
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Informed customers of promotions to increase sales productivity and volume.
  • Generated advertising brochure for vendor use.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Set and achieved company defined sales goals.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Maintained current knowledge of evolving changes in marketplace.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Contributed to team objectives in fast-paced environment.

Education

High School Diploma -

Miami Killian Senior High School
Miami, FL
06.2022

Skills

  • Bilingual Fluent in Spanish and English
  • Worked both Front and Back of the House
  • Training and Motivation
  • POS Terminal Operation
  • Guest Satisfaction
  • Cash Register Operations
  • Safe Food Handling
  • Preparing Food Items
  • Prepare Orders
  • Clean Countertops

Languages

Spanish
Native or Bilingual

Timeline

Chick-Fil-a Associate

Chick-fil-A
06.2022 - Current

Express Associate

Express
11.2021 - 06.2022

Panera Bread Associate

Panera Bread
05.2020 - 11.2021

TJ Max Associate

TJ Max
01.2020 - 05.2020

High School Diploma -

Miami Killian Senior High School

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Yesenia Alonso