Yesenia Anderson

Managed life-threatening situations through 24/7 communication with law enforcement, ensuring timely call authentication and response.

• Documented and managed cases end-to-end while adhering to legal requirements and company protocols.
• Processed court orders and search warrants for customer records, including transaction details and locations.
• Demonstrated effective multitasking and sound decision-making in high-pressure environments, contributing to operational stability across 20 network systems.

• Processed 8,228,800 customer payments, generating significant revenue for the company.
• Managed daily volume input and tracking of incoming mail to maintain workflow efficiency.
• Assessed workloads to ensure daily, weekly, and monthly deliverables met managerial expectations.
• Coordinated weekly associate schedules and vacation plans to ensure adequate staffing and smooth operations.
• Oversaw supply ordering and inventory management to ensure timely availability of resources while maintaining vendor communication.
• Executed employee recognition events by arranging catered meals for staff appreciation and planning team building opportunities.
• Organized monthly volunteer events, boosting volunteer hours toward overall company goals.
• Conducted monthly fire extinguisher inspections and coordinated emergency response protocols during critical incidents.

• Ensured adherence to credit screening policies to mitigate risk
• .Supervised team by planning tasks and delegating responsibilities effectively.
• Managed employee performance by setting objectives and conducting performance assessments to align team goals.
• Trained and coached new hire groups in finance department to ensure smooth onboarding.

• : • Led high-performing sales team, surpassing objectives and achieving platinum club recognition.
• • Supervised 23 multilingual sales consultants, aligning efforts with strategic sales objectives.
• • Conducted targeted coaching sessions, enabling consultants to exceed set sales goals.
• • Observed individual performances to enhance motivation and productivity among team members.
• • Oversaw customer sales team efforts to boost service delivery and improve performance metrics.
• • Trained new hires in advanced sales techniques and effective customer engagement strategies.
• • Developed comprehensive training materials on product knowledge and customer service skills.
• • Facilitated regular team meetings, addressing goals, challenges, and solutions.

• Conducted training sessions for employees transitioning into sales department, improving skill sets for enhanced performance.
• Trained management teams for strike duty preparation during work stoppage, ensuring readiness and compliance.
• Trained teams in various offices throughout 3 states on new internet services ordering and processing.
• Trained 3 classes of new hires for bilingual sales and service organization, ensuring effective onboarding.
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• Maintained accurate, detailed records of all employee FMLA cases to ensure compliance with regulations.
• Compiled weekly status reports on employee disabilities to inform management decisions.
• Prepared and maintained district attendance reports on a daily basis.
• Coordinated vacation schedules for office employees to optimize staffing and coverage.

• Exceeded sales quota by 127% through strategic upselling techniques.
• Managed bilingual customer inquiries, recommending Verizon products to enhance customer satisfaction.
• Resolved complex issues beyond standard sales consultant responsibilities.
• Educated and motivated team members, driving achievement of sales objectives in key opportunity areas.
• Oversaw daily sales reporting, facilitating team meetings to align strategies and improve sales outcomes.