Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yesenia Avalos

Pharr

Summary

Highly organized, hardworking and driven to obtain as much knowledge as possible in the job field.

Overview

13
13
years of professional experience

Work History

District Manager

Gmet Communications Cricket Wireless
09.2022 - Current
  • Supervised various locations, enforcing high-quality standards of operation.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Implemented systems and procedures to increase sales.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Bank Teller

Rio Bank
11.2021 - 09.2022
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Maintained friendly and professional customer interactions.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Counted and packaged currency and coins.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Provided customer records, account statements and copies of checks.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Reconciled cash drawer and resolved discrepancies.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Educated customers on online banking and mobile banking applications.
  • Referred customers to other banking departments for specialized services.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Logged cashier's checks and other transactions to maintain accurate account records.

Store manager/ sales representative

Cricket wireless
01.2020 - 11.2021
  • Communicating with customers
  • Assisting customers in selecting the right product
  • Performing transactions and demonstrating knowledge of the product being sold
  • Meeting monthly goals
  • Opening and closing store
  • Inventory counts
  • Making sure store is clean and organized
  • Cash handling
  • Making deposits
  • Managing employees
  • Making sure employees are up to date with company policies and knowledge of their numbers
  • Training employees

Personal Service Manager

Theraputics
04.2019 - 12.2019
  • Patient intake/ greeting
  • Handling and printing all phone calls to appropriate staff
  • Taking messages appropriately
  • No show/ cancellation follow-up phone calls
  • Over the counter collections
  • Collections of patients fees
  • Obtain medical records
  • Daily filling of paperwork
  • Provide reports to manager
  • Maintain lobby and front office clean and organized
  • Order supplies for clinic
  • Scheduling patients for visits
  • Handling Insurance's

Sales representative/ manager

Cricket wireless
04.2016 - 04.2019
  • Communicating with customers
  • Assisting customers in selecting the right product
  • Performing transactions and demonstrating knowledge of the product being sold
  • Meeting monthly goals
  • Opening and closing store
  • Inventory counts
  • Making sure store is clean and organized
  • Cash handling
  • Making deposits
  • Managing employees
  • Making sure employees are up to date with company policies and knowledge of their numbers
  • Training employees

Sales representative

Boost mobile
10.2015 - 04.2016
  • Communicating with customers
  • Assisting customers in selecting the right product
  • Performing transactions and demonstrating knowledge of the product being sold
  • Meeting monthly goals
  • Opening and closing store
  • Making sure store is clean and organized

Sales Representative

Cricket wireless
08.2012 - 10.2015
  • Communicating with customers
  • Assisting customers in selecting the right product
  • Performing transactions and demonstrating knowledge of the product being sold
  • Meeting monthly goals
  • Opening and closing store
  • Inventory counts
  • Making sure store is clean and organized
  • Cash handling
  • Making deposits

Cashier

Burger king
08.2011 - 08.2012
  • Greeting Customers
  • Taking orders
  • Collecting payments
  • Making sure everything is clean and organized
  • Recommending products and promoting deals

Education

High School Diploma -

Rio Grande City High School
Rio Grande City, TX

Skills

    Customer service

    Great with customers

    Bilingual

    Talking skills

    Making selling points

    Sales coaching

    Sales negotiations

    Promote sales

    Balance transfers

    Securing bank vaults

    Conflict management

    Team collaboration

    Problem-solving aptitude

    Goal setting

    Cash drawer reconciliation

    Honest and dependable

    Goal setting and achievement

    Solution selling

    Employee retention

    Sales training

Languages

English
Professional Working
Spanish
Professional Working

Timeline

District Manager

Gmet Communications Cricket Wireless
09.2022 - Current

Bank Teller

Rio Bank
11.2021 - 09.2022

Store manager/ sales representative

Cricket wireless
01.2020 - 11.2021

Personal Service Manager

Theraputics
04.2019 - 12.2019

Sales representative/ manager

Cricket wireless
04.2016 - 04.2019

Sales representative

Boost mobile
10.2015 - 04.2016

Sales Representative

Cricket wireless
08.2012 - 10.2015

Cashier

Burger king
08.2011 - 08.2012

High School Diploma -

Rio Grande City High School

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Yesenia Avalos