Highly organized, hardworking and driven to obtain as much knowledge as possible in the job field.
Overview
13
13
years of professional experience
Work History
District Manager
Gmet Communications Cricket Wireless
09.2022 - Current
Supervised various locations, enforcing high-quality standards of operation.
Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Implemented systems and procedures to increase sales.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Bank Teller
Rio Bank
11.2021 - 09.2022
Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Maintained friendly and professional customer interactions.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Counted and packaged currency and coins.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Provided customer records, account statements and copies of checks.
Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Reconciled cash drawer and resolved discrepancies.
Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Provided exceptional customer service, resulting in increased client retention and loyalty.
Educated customers on online banking and mobile banking applications.
Referred customers to other banking departments for specialized services.
Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Enhanced branch sales through cross-selling bank products and services to customers.
Logged cashier's checks and other transactions to maintain accurate account records.
Store manager/ sales representative
Cricket wireless
01.2020 - 11.2021
Communicating with customers
Assisting customers in selecting the right product
Performing transactions and demonstrating knowledge of the product being sold
Meeting monthly goals
Opening and closing store
Inventory counts
Making sure store is clean and organized
Cash handling
Making deposits
Managing employees
Making sure employees are up to date with company policies and knowledge of their numbers
Training employees
Personal Service Manager
Theraputics
04.2019 - 12.2019
Patient intake/ greeting
Handling and printing all phone calls to appropriate staff
Taking messages appropriately
No show/ cancellation follow-up phone calls
Over the counter collections
Collections of patients fees
Obtain medical records
Daily filling of paperwork
Provide reports to manager
Maintain lobby and front office clean and organized
Order supplies for clinic
Scheduling patients for visits
Handling Insurance's
Sales representative/ manager
Cricket wireless
04.2016 - 04.2019
Communicating with customers
Assisting customers in selecting the right product
Performing transactions and demonstrating knowledge of the product being sold
Meeting monthly goals
Opening and closing store
Inventory counts
Making sure store is clean and organized
Cash handling
Making deposits
Managing employees
Making sure employees are up to date with company policies and knowledge of their numbers
Training employees
Sales representative
Boost mobile
10.2015 - 04.2016
Communicating with customers
Assisting customers in selecting the right product
Performing transactions and demonstrating knowledge of the product being sold
Meeting monthly goals
Opening and closing store
Making sure store is clean and organized
Sales Representative
Cricket wireless
08.2012 - 10.2015
Communicating with customers
Assisting customers in selecting the right product
Performing transactions and demonstrating knowledge of the product being sold