Overview
Work History
Education
Skills
Objective
Timeline
Generic

Yesenia Avianeda

Visalia,CA

Overview

8
8
years of professional experience

Work History

Community Health Worker

Kaweah Health Hospital
Visalia, CA
05.2023 - Current
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Participated in outreach activities such as health fairs or community events.
  • Handled research and administrative tasks to support community outreach and program initiatives.
  • Returned calls, emails and faxes according to departmental policy.
  • Provided health education to clients about nutrition, physical activity and disease prevention.

Program Specialist

Community Services Employment Training (CSET)
Tulare, CA
10.2018 - Current
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Managed client communication, scanning documents and distribution of mail.

Consumer Family Advocate

Centro La Familia Advocacy Services
Fresno, CA
10.2017 - 10.2018
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Assist in the development and maintenance of peer support groups in urban and rural communities.
  • Utilize data collection methods to document program activities for reporting.
  • Keep accurate and confidential client case files, and current records of participant demographics.

Office Assistant

CSU Fresno State
Fresno, CA
09.2016 - 10.2017
  • Conducted full front office reception duties.
  • Communicate with customers, employees, and other individuals to answer questions.
  • Performed administrative duties including faxing and filing, and corresponding to emails.
  • Managed high call volume and in office student visits, often dealing with distressed students or parents as the only one in the office at time.

Education

High School Diploma -

Redwood High School
Visalia, CA
05.2012

Skills

  • Scheduling, organizing, and planning
  • Resource mapping and networking
  • Microsoft Word, Excel, and PowerPoint Presentation development
  • Data entry and database management
  • Excellent management and leadership skills
  • Organized, flexible, and personable
  • Cooperative team member
  • Bilingual in English and Spanish

Objective

Looking to bring excellent and consistent administrative and customer service experience to a Front Desk position while making a positive influence through organization and communication with all potential clients.

Timeline

Community Health Worker

Kaweah Health Hospital
05.2023 - Current

Program Specialist

Community Services Employment Training (CSET)
10.2018 - Current

Consumer Family Advocate

Centro La Familia Advocacy Services
10.2017 - 10.2018

Office Assistant

CSU Fresno State
09.2016 - 10.2017

High School Diploma -

Redwood High School

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Yesenia Avianeda