Yesenia Baires
2244 ASTORIA CIRCLE 305,VA
Summary
Dynamic and detail-oriented Receptionist Administrator with proven expertise at Potomac Falls Health & Rehab Center. Skilled in optimizing communication and enhancing operational efficiency through exceptional organization and time management. Bilingual in Spanish and English, adept at maintaining accurate records and fostering positive client relationships. Committed to delivering outstanding service and support.
Overview
20
20
years of professional experience
Work History
Receptionist
Potomac Falls Health & Rehab Center
09.2021 - Current
- Managed multi-line phone system, directing calls to appropriate departments and enhancing communication efficiency.
- Greeted and assisted visitors, ensuring a welcoming environment and addressing inquiries promptly.
- Scheduled appointments for patients, coordinating with medical staff to optimize clinic operations.
- Maintained accurate patient records using electronic health record (EHR) systems, ensuring data integrity and compliance.
- Assist with administrative duties as requested on daily basis.
Receptionist Administrator
Regal Maid Service
09.2018 - 01.2020
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between clients and service teams, enhancing customer satisfaction.
- Implemented inventory management protocols for office supplies, reducing waste and improving availability.
- Assisted in onboarding new employees, providing training on administrative procedures and company policies.
- Use CEO program for customer billing/invoices.
Branch Service Coordinator Administrative
Coldwell Banker Residential Brokerage
07.2016 - 08.2018
- Coordinated client communications to enhance service delivery and customer satisfaction.
- Managed scheduling of property showings and open houses for agents and clients.
- Developed and maintained databases for tracking leads and client interactions.
- Collaborated with agents on marketing strategies to promote listings effectively.
- Managing vender accounts payable, Maintaining Office files.
- New Agent Orientation , Keep record of DLLR, MRIS and Board of Realtors.
- Processing Transactions, Check processing - ITMS check scanning.
- Proficient in the use of in House systems-Trident, Homebase, Dotloop, InTouch, RPR (Realtor's Property Resource)
- Use Big/Cognos (in house system) to create Office Reports.
- Manage and monitor office social media. Agent one-on one and marketing plans.
- Managing Agents accounts receivable , Scheduling Broker's appointment.
- Perform other duties as requested or needed.
Receptionist Administrator Assistant
Re/max Distinctive Real Estate
09.2005 - 08.2016
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated vendor communications, enhancing service delivery and responsiveness.
- Implemented office procedures, improving workflow efficiency and organization.
- Coordinate open Houses for Sale or Rental with Agents.
- Process home sale contracts, Process Settlement checks on daily basis. Run rental credit reports employment verifications, rental verification.
- Database entry, assist with real estate advertising, general office duties, and handling agent payments, filling files in Dropbox, change postage meter when need. HR and account as needed.
Education
Sullivan County Community College
Loch Sheldrake, NYHigh School Diploma -
Fallsburg Central High School
Fallsburg, NY06-1996
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Bilingual in Spanish and English
Timeline
Receptionist
Potomac Falls Health & Rehab Center
09.2021 - Current
Receptionist Administrator
Regal Maid Service
09.2018 - 01.2020
Branch Service Coordinator Administrative
Coldwell Banker Residential Brokerage
07.2016 - 08.2018
Receptionist Administrator Assistant
Re/max Distinctive Real Estate
09.2005 - 08.2016
Sullivan County Community College
High School Diploma -
Fallsburg Central High School