Yesenia Barrientos
Palmdale,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Retail Associate Manager
T-Mobile
03.2008 - Current
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Trained employees in suggested selling and merchandising techniques to obtain monthly sales quotas.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Controlled store inventory and reviewed cash handling and operations reports.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Education
North Hollywood High School
North Hollywood, CA06.2007
Skills
- Employee Performance Evaluations
- Staff Education
- Operational Efficiency
- Customer Loyalty
Languages
Spanish
Native or Bilingual
Timeline
Retail Associate Manager
T-Mobile
03.2008 - Current
North Hollywood High School
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