Yesenia Becerra Alfaro
Pharr,TX
Summary
Versatile professional and hands-on leader, motivates, coaches and trains employees to drive progress toward project and company milestones. Willing to learn from others and teach others. Oversight on financial procedures. Comfortable with mathematical inquiries and numerical processes. Detail-oriented. Problem solving skills with strategic directing in field environments. Often noticing errors and discrepancies on blueprints and products. Handled productivity sheets and work load management.
Overview
7
7
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work History
Electrical Foreman
OVERLAND CONTRACTING INC.
Jacksboro, Texas
09.2022 - Current
- Performed regular inspections of equipment used by crew members to ensure proper functioning.
- Conducted daily staff meetings to review progress and discuss upcoming tasks.
- Resolved conflicts between employees while maintaining a positive working environment.
- Coordinated with other departments within the organization to ensure efficient operations.
- Provided guidance and support to team members in order to ensure successful completion of tasks.
- Trained new hires on job responsibilities, safety protocols, and company policy.
- Monitored employee performance and provided feedback for improvement.
- Maintained accurate records of employee attendance, hours worked, vacation time.
- Collaborated with senior management on strategic initiatives that would improve productivity.
- Enforced safety regulations and ensured compliance with company policies.
- Reviewed reports from supervisors regarding production levels and quality control issues.
- Identified areas of improvement and implemented new procedures as needed.
- Delegated daily tasks to team members to optimize group productivity.
- Established and maintained professional working relationships with employees.
- Assigned work duties, monitored workflow, and evaluated results.
- Mentored newly hired crew members to prepare each for job roles.
- Created effective schedules for crew members to maximize efficiency.
- Monitored task completion to meet company standards for performance.
- Managed multiple employees in various job tasks throughout phases of project completion.
- Organized crew placement per job function when assigning work.
- Assisted in the design process by providing input on the most efficient methods for completing an electrical job.
- Analyzed blueprints, drawings, plans, sketches, or other engineering documents prior to beginning any electrical project.
- Supervised a team of electricians to ensure quality workmanship, safety, and adherence to project timelines.
- Trained apprentices on the proper use of tools, techniques, safety procedures, and blueprint reading.
- Functioned as crew leader, overseeing work of lower-level licensed electricians and trade helpers.
- Obtained proper permits to carry out electrical work on facility and construction projects.
Electrician Helper
Kingsley Constructors
Montgomery, AL
07.2022 - 08.2022
- Cleaned equipment and worked areas
- Performed administrative duties including scheduling appointments, filing documents.
- Maintained cleanliness of work area, including sweeping, mopping and dusting surfaces.
- Performed other duties as assigned by supervisor or manager.
- Followed all company policies regarding safety procedures when handling hazardous materials.
- Performed a variety of tasks such as lifting heavy objects, carrying supplies and cleaning up debris.
- Loaded and unloaded building materials and tools to distribute to appropriate locations.
- Helped in installing various systems under the direction of a skilled technician.
- Maintained clean and organized work areas to ensure safety and efficiency.
- Assisted in loading and unloading materials and equipment from trucks.
- Facilitated communication between team members to enhance project coordination.
- Maintained organization, cleanliness, and safety in work areas.
- Followed instructions carefully to support in the completion of projects on time.
- Participated in on-the-job training to improve skills and knowledge.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Assisted with diverse construction challenges to help team and customer.
- Completed measurements, layouts and job site preparation to reduce downtime.
- Promoted team efficiency by consistently picking up excess materials and tools.
- Supported project planning by collecting and documenting measurements, marking installation points and cutting materials to desired sizes.
- Operated hand tools, saws, routers and sanding equipment to prepare materials and finish project surfaces.
- Organized and cleaned work area and tools.
Bank Teller
NAFT Federal Credit Union
San Juan, Texas
03.2021 - 07.2022
- Researched customer inquires regarding their accounts using internal banking systems.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Prepared reports on transaction activity for management review.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Performed cash handling duties including counting currency, coins and checks.
Senior Customer Service Representative
Atento
Pharr, Texas
06.2019 - 02.2021
- Handled difficult situations with tact, diplomacy, and professionalism.
- Assisted in developing strategies to improve the overall customer experience.
- Resolved escalated customer complaints in a timely manner.
- Ensured compliance with applicable laws and regulations related to customer service.
- Responded promptly to inquiries from customers about products or services.
- Provided technical support to customers via phone, email and chat.
- Managed incoming calls from customers while providing exceptional service.
- Identified trends in customer issues and provided recommendations for resolution.
- Maintained accurate records of all customer interactions in CRM system.
- Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Educated customers about products, pricing and policies to address and resolve issues.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Met and exceeded performance goals to support long-term company growth and market dominance.
- Delivered expert technical support to customers and resolved broad array of issues.
- Processed customer account changes with proprietary software.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Prevented key account losses by researching discrepancies and correcting problems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Collected deposits or payments and arranged for billing.
Laborer
Alfaro Paint and Trim
San Juan, Texas
03.2018 - 07.2018
- Performed regular checks of equipment for proper operation and safety compliance.
- Stacked and arranged products on pallets according to size and weight requirements.
- Transported heavy items from one location to another using hand trucks or carts.
- Operated various power tools such as drills and saws safely while following manufacturer's instructions.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Inspected finished projects for quality assurance purposes before handing off to customer.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Repaired damaged drywall sections including taping joints and applying texture coats as needed.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Completed variety of physical labor tasks.
- Cut materials into specified sizes for installation using tile cutters and power saws.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Displayed high standards for quality workmanship and routinely double-checked work.
Education
Bachelor of Science - Civil Engineering
The University of Texas Rio Grande Valley
Edinburg, TX 08.2009 - 07.2025
Skills
- Team Management
- Employee training
- Documentation and reporting
- Proactive problem-solving
- Personnel management
- Jobsite safety
- OSHA requirements
- OSHA
- Solar panel installation
- Materials handling
- Multitasking
- Communication skills
- Construction planning
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- OSHA 30
- United Rentals - Excavation Safety Training for Competent Persons Certification
Affiliations
- Family oriented
- Art
- Brazilian Jiu-Jitsu
References
References available upon request.
Timeline
Electrical Foreman
OVERLAND CONTRACTING INC.
09.2022 - Current
Electrician Helper
Kingsley Constructors
07.2022 - 08.2022
Bank Teller
NAFT Federal Credit Union
03.2021 - 07.2022
Senior Customer Service Representative
Atento
06.2019 - 02.2021
Laborer
Alfaro Paint and Trim
03.2018 - 07.2018
Bachelor of Science - Civil Engineering
The University of Texas Rio Grande Valley
08.2009 - 07.2025