Yesenia Benavides
Deer Park,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Plastic Eye Surgery Associates
08.2022 - Current
- Responsible for interacting with patients in a healthcare setting and managing administrative tasks for the medical team and doctors.
- Duties include scheduling patient appointments, explaining intake forms to new patients, processing payments, and verifying patients' insurance.
- Assures patient charts are updated while scheduling follow-ups and other appointments.
- Performs various administrative tasks by filing, copying and faxing documents.
- Schedules patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Processes medical insurance claims and payments.
- Manages master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Manages office bookkeeping with insurance billing and patient payments.
- Develops strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Maintains strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Improves front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Customer Service Representative
Loan Star Title Loans
11.2020 - 01.2021
- Provided superior customer service and cash handling for the company.
- Handled an average of 8 loans per week ranging from $100 to $10,000.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
After School Teacher
A Little Kid's Academy
10.2019 - 03.2020
- In charge of receiving students for an after school program
- Developed curriculums, led activities and games, and communicated with parents.
- Evaluated students' understanding of course material.
- Collaborated with fellow teachers to develop interdisciplinary lessons, enriching the overall educational experience for students.
- Implemented effective classroom management techniques, maintaining an orderly and focused learning environment.
- Increased parent involvement in children''s education through regular communication and conferences.
- Enhanced student engagement by incorporating interactive activities and group projects into lesson plans.
- Developed and implemented classroom routines to address varying student needs.
Brand Representative
Altar D State
09.2018 - 05.2019
- Engaged and built relationships with customers based on their style of interest and the store's concept.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
Hostess/Cashier
Spanky's Pizza
11.2016 - 05.2018
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Pasadena High School
Pasadena, TXBachelor of Science in Pastoral Care & Counseling -
Southeastern University
Lakeland, FL04.2024
Skills
- Strong in administrative work
- Friendly and efficient customer service skills
- Ability to organize, prioritize, and meet deadlines
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Receptionist
Plastic Eye Surgery Associates
08.2022 - Current
Customer Service Representative
Loan Star Title Loans
11.2020 - 01.2021
After School Teacher
A Little Kid's Academy
10.2019 - 03.2020
Brand Representative
Altar D State
09.2018 - 05.2019
Hostess/Cashier
Spanky's Pizza
11.2016 - 05.2018
High School Diploma -
Pasadena High School
Bachelor of Science in Pastoral Care & Counseling -
Southeastern University
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