Yesenia Berrospe
Santa Ana,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Motivated professional with extensive experience in customer service, sales and administrative tasks. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level medical billing and coding position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Crevier Classic Car
09.2022 - Current
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to cost savings through diligent monitoring of office supplies inventory and placing orders when necessary.
- Managed filing system, entered data and completed other clerical tasks.
Waitress Supervisor
Atria Newport Plaza
03.2009 - 07.2022
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Accomplished multiple tasks within established timeframes.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Take room service orders.
- Check and order inventory.
- Schedule for servers.
Education
High School Diploma -
Valley High School
Santa Ana, CAMedical Billing And Coding -
American Career College
Ontario, CASkills
- Billing and coding
- Administrative Support
- Multitasking Abilities
- Inventory Systems
- Goal Setting
- Microsoft Office
- Coordination
- Microsoft Word
- File Organization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Crevier Classic Car
09.2022 - Current
Waitress Supervisor
Atria Newport Plaza
03.2009 - 07.2022
High School Diploma -
Valley High School
Medical Billing And Coding -
American Career College
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