Yesenia Biviano Serafin
Walls,MS
Summary
Expertise in a broad range of human resources in sales industry, compensation and recruitment, ability to monitor and train new employees, accurate record of hours, schedules, disciplinary action and salary, finely tune analytical skills, good computer skills, adept with Microsoft offices (Word, Excel, Outlook), bilingual English-Spanish.
Overview
15
15
years of professional experience
Work History
HR Manager
Central Defense Staffing
07.2021 - Current
- Maintain effective communication with Clients, Human Resource Staff, and Contract managers.
- Submit accurate attendance and hours to payroll
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Lead decision-making and implementation of HR policies, procedures, programs and functions.
- Advise executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Facilitate onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Office Manager/Sales Rep
YnF Remodeling
06.2009 - 07.2021
- Worked with client contractor’s issues in a confidential and objective manner to address, monitor and ensure compliance with client policies and procedures.
- Plan and organize a work schedule for employees for job sites
- Submit invoices, bookkeeping and payroll
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Created, maintained and updated filing systems for paper and electronic documents.
Assistant Service Manager
111 Automotive Services
05.2020 - 02.2021
- Answering phone calls, setting up appointments for potential clients to service their vehicle
- Took payments and made invoices
- Collaborated with service technician to meet customer’s needs
- Open and close building
- Ordered parts and material in a timely manner.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
Education
Associate Degree - Medical Assistant
Hi-Tech Institute
Memphis, TN05.2009
Skills
- Bilingual
- HR policies and procedures
- New Employee Orientation
- Retention Strategies
- Performance Management
- HR analytics
- Talent Acquisition
- Human Resources Operations
- Microsoft Office and Docusign
- Staff Management
- Internal Communications
- Exit Interviews
- Policy Enforcement
- Risk Management
- Problem-Solving
- Timekeeping
- Employment Record Verification
References
References available upon request.
Timeline
HR Manager
Central Defense Staffing
07.2021 - Current
Assistant Service Manager
111 Automotive Services
05.2020 - 02.2021
Office Manager/Sales Rep
YnF Remodeling
06.2009 - 07.2021
Associate Degree - Medical Assistant
Hi-Tech Institute
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