Yesenia Bustamante
San Antonio
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Operations Manager / TitleClerk
River City Auto Title
San Antonio
07.2020 - Current
- Managed daily operations to ensure adherence to state and federal title laws.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Delegated work to staff, setting priorities and goals.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Maintained records of all transactions in a computer database.
- Verified accuracy of title documents for completeness and correctness.
- Assisted customers with questions about the titling process or fees associated with it.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Managed scheduling, training and inventory control.
Skills
- Customer Support
- Communication
- Team-Oriented Professional
- Accurate Data Entry
- Problem Solving
- Efficient Worker
- Efficiency Optimization Skills
- FLUENT IN [LANGUAGE]
Timeline
Operations Manager / TitleClerk
River City Auto Title
07.2020 - Current
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