Experienced Trauma Informed - Social Service Provider versed in guiding individuals to build useful life skills and manage challenging circumstances. Compassionate and energetic with in-depth understanding of intake processes, documentation requirements, intervention planning, and coordinating available resources.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Life Coach - NXT Level Opportunity Youth
Communities In Schools Of San Antonio
12.2022 - 05.2023
Supports the young adult with the barriers and needs that “get in the way” or prevent the young adult from moving forward with these goals
This can include a wide variety of needs and supports
Provide information and explanation of community resources as well as support with access, navigation, and utilization of these resources
Support with tangible skills needed to be successful in life, school, and work
Provide information and explanation of community resources as well as support with access, navigation, and utilization of these resources
Support young adults to maintain safety for themselves and others
This includes healthy living decisions as well as crisis management when necessary
Develop and present psychoeducation to participants on topics such as mindfulness, stress management, healthy relationships, and conflict resolution
Maintain accurate program data to include service type and case notes following HIPPA and FERPA guidelines within software systems to include ETO
Helped clients build life management and coping skills to handle daily needs and specific stressors.
Connected clients with available resources to improve plan success.
Facilitated group sessions and learning discussions to further objectives.
Supported individuals dealing with mental health and emotional issues.
Designed safe and supportive environment for clients to discuss issues.
Developed treatment plans to help clients build self-confidence and resilience.
Education Coordinator - Haven for Hope
Communities In School Of San Antonio
02.2020 - 12.2022
Connect with and support all school age students residing at Haven for Hope with coordination of educational services to include, transportation, McKinney Vento enrollment, school enrollment, student centered advocacy, student social emotional support groups, and ongoing monitoring and support to ensure student success in school
Complete intake and conduct initial assessment with referred students and their parent or guardian in coordination with the program partners and school personnel
Support and collaborate with all Independent School Districts within the San Antonio area with identification of McKinney Vento students
Attend McKinney Vento trainings or trainings related to topics around students experiencing homelessness
Create a Campus Service Plan to include campus wide activities as well as individual service plan for services to address student and family needs
Communicate with appropriate school staff on a regular basis to discuss and report on student progress, case status, and referral needs
Provide case management services to program participants in coordination with the CIS model for service delivery
Provide individualized support services to all school age students who are living at Haven for Hope who will be tracked for progress based on specific needs such as attendance, behavior, special education, mental health services, or basic needs
Provide crisis intervention during critical situations
Collaborate with appropriate school staff that focus on student support services and act as an educational advocate for participants
Collaborate with Site Coordinators at CIS campuses to provide quality of services to participants
Develop and conduct psychoeducation workshops for families and students to empower through knowledge
Topics include Know Your McKinney Vento Rights, Self-Advocacy, and Stress Management/Coping Mechanisms
Gather parent feedback and provide support to include information on parent education and health and social services available
Develop and maintain partnerships with support service staff across all school districts within San Antonio as well as charter schools within San Antonio
Attend professional development related to the population served, student support services during COVID, family engagement and support during COVID
Develop and conduct parent involvement activities to include parent engagement orientation, enrollment assistance and support to families, parent guidance and support, family enrichment activities
Support Youth and Family Enrichment Coordinator with family events such as Halloween Trick or Treating, Ho Ho Ho, Birthday Gift Distribution, Donation Distribution, Back to School Bash, Mobile Food Pantry, School Supply Distribution
Develop intervention plan to improve student attendance, individual learning, goal setting and monitoring, social and emotional behavior to support student academic success and well being
Maintain accurate program data to include service type and case notes following HIPPA and FERPA guidelines within software systems to include HMIS and Apricot
Develop and present current data and service planning summaries to partnering agencies during Haven Partner Meetings monthly to highlight best practices and ongoing supports needed for ongoing service delivery
Develop and maintain partnerships with community resources and community partners
Developed community education programming events and other activities designed to increase and improve educational outcomes.
Planned, formulated and assessed goals, policies, and activities designed to implement educational objectives and performance standards.
Recognized educational program improvement requirements and supported faculty leaders in developing solutions.
Liaised between faculty, staff and administrators to coordinate educational program delivery.
MSW Foundation Intern
Haven for Hope
08.2020 - 12.2020
Support Family Emergency Service Team by conducting family interviews to include family assessments as well as biopsychosocial assessments
Create a person centered, strength-based plan based on family needs to include referrals to local community agencies as well as Haven for Hope Community partners
Network and develop partnerships with community resource partners
Conduct weekly check ins with families to determine progress toward self-sufficiency
Provide parental guidance and support as needed
Provide supportive guidance to children and their families as needed
Provide crisis intervention and brief counseling to families as needed
Develop a resource guide based on area code to families as they prepare to exit Haven for Hope
Maintain case load and enter informative case notes by following HIPPA guidelines in the HMIS system
Support Family Emergency Service Team with parent involvement activities to include special holiday events and parent workshops
Participate in professional development trainings related to the population served
Participate in diversity and inclusion trainings to include supporting Spanish Speaking individuals as well as Deaf and Visually Impaired population
Maintain cultural competence and self-awareness
Mentor: Mentor, School Senior
C.E.L.E.B.R, High
01.2019 - 01.2020
Assist student in developing a plan based on their personality, interests, and culture
Demonstrate leadership during times of stress, crisis by using knowledge and techniques taught at Brandman University: Youth at Risk Courses
Assist in coordinating enrichment activities for youth
Acted as a liaison between youth, youth's family, and community partners
Develop individual achievement plans for youth internship
Served as role model for mentees by demonstrating strong values and ethical standards.
Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
Assisted mentees in developing self-confidence and positive self-image.
Provided guidance on stress management and grounding techniques to reduce overwhelm.
Family Service Worker
Center For New Communities
06.2018 - 06.2019
Coordinate and attend community events to educate families, young adults, and students about services available to them via presentations and resource fairs
Recruit and select eligible Head Start/Early Head Start children and families while documenting accurately in Child Plus
Provide direct services as need per family monthly
Services include but are not limited to child/family support services, encourage family involvement, parent education, support with Educational Plans, support in acquiring services needed to meet every day needs such as: Housing, Utility Assistance, Food, Shelter, Scholarships, Counseling, and Internships/Mentoring Services
Meet with family and/or individual to assess family and infant/child needs (surveys, interviews, etc.) to determine eligibility status
Develop individualized health, nutrition, and family support plans and/or presentations for all children enrolled to promote health and wellness
Connect families to Health, Nutrition, and Dental providers to ensure compliance with required health screenings, immunizations, and outside agency referrals as well as promote overall health education and wellness
Visit homes to ensure safety, well-being, and provide one on one support for each family as needed
Plan, promote, and conduct monthly Parent Meeting to present on topics such as psychoeducation, importance family involvement in education, navigating the education system, McKinney Vento, and to connect families to available resources in our community by inviting community partners
Facilitate and promote community partner presentations to provide participants with updated resource information and point of contact
Monitor and evaluate parent involvement opportunities, parent education, resource and referral, and social services plans and serve as a role model/mentor
Collect data as needed to ensure compliance with pertinent legislation, regulations, and laws which includes Family Size, Family Needs, Family Goals, Education and Background
Ensure timely and accurate reporting of data to federal authorities
Provide outreach to low-income communities, community leaders, and organizations for the purpose of recruiting families into Head Start/Early Head Start
Maintain a variety of manual electronic documents (contact sheets, family file, Child Plus, agency referrals, etc.)
Monitor daily attendance and follow up on all absences
Obtain written documentation for all related family support, recruitment, and community contracts
Support center staff and families during transitions
Community Liaison between Head Start/Early Head Start Families and community service members
Manage and maintain all children files
Facilitate and establish family partnerships by setting short term and long-term goals with participates to ensure they reach their full potential
Meet all deadlines required by program supervisor and state/federal partners
Participate in workshops, seminars, education programs and other activities that promote professional growth and development
Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Documented data and completed accurate updates to case records.
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
Worked with educational team to develop Individual Education Plans (IEPs) for students.
Planned, promoted and managed parent workshops on assisting children in attaining academic success.
Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
Child and Youth Program Assistant
Child Development Center
07.2016 - 07.2017
Accountable for youth whereabouts and safety by maintaining a safe, secure, and clean environment
Plan, coordinate and conduct activities for program participants based on observed needs of individual children
Assist children with special projects, homework, and life skills
Demonstrate, instruct, and lead planned program activities
Observe youth behavior, promote, and model safety, fitness, health, and nutrition practices
Care for special needs children and youth
Complete training and received ongoing education on skills necessary for conflict resolution, early child intervention services, behavioral management skills
Help arrange and serve healthy snacks/meals
Participate in program evaluation by ensuring designated programmatic rating scales, risk assessment tools, self-inspection, and national accreditation
Provide care/supervision, oversight, and accountability for program participants in compliance with local policies
Assist with transporting youth indoors and outdoors while ensuring accountability of all participating children
Ensure compliance with policies and regulations application to the Air Force Child and Youth Programs
Collect, maintain, and report program participation data
Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
Developed and implemented fun, educational activities for children of varying ages.
Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
Created list of needed supplies and materials for activities.
Volunteer: Assistant Teacher, Admin Assistant
Crestview Elementary
08.2013 - 05.2015
Assist children reach milestones in areas of early learning, mathematics, and reading by providing one on one assistance in the classroom
Supervised students inside the classroom
Transport students from classroom to classroom and ensure accountability of all participating youth
Promote physical, mental, and social emotional wellness
Promote parent engagement to ensure students feel and know they are supported
Community Liaison
Bonita Elementary School
08.2014 - 03.2015
Assist in communication between the school and parents verbally and in writing
Communicate a variety of information to parents, teachers, and the community to include presentations on topics such as community partner agencies, resources, family engagement and student support services such as McKinney Vento and the Migrant Program
Translate outreach, training materials, and other school event information in English and Spanish
Promote parent involvement in school activities and explain Consolidated Project materials and goals to parents
Develop channels of communication between the school, families, and relevant community agencies
Participate in parent-teacher conferences and other meetings as assigned
Provide school staff with information obtained from home contacts and visits
Attend a variety of meetings related to program activities
Monitor child school attendance at all school sites
Plan and execute attendance improvement incentives and other enrichment activities to promote student success in schools and parent engagement
Provide translating services for teachers and staff as assigned
Networked with local organizations, leaders, and consumers, resulting in establishment of new and lasting partnerships and relationships.
Communicated with community members to assess concerns or current issues and identify corrective measures.
Distributed monthly community newsletters to convey important news and events to local families and leaders.
Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
Volunteer: School Site Council and Assistant Teacher
Arellanes Elementary
08.2011 - 08.2014
Assist with supervision of children in the classroom, playground, and cafeteria
Assist teacher with children during lessons in the classroom
Chaperon field trips
Assist teacher with reviewing and correcting homework assignments and tests
Make copies and distribute flyers, parent letters, and weekly homework
Attend School Site Council Meetings
Assist with coordination of school events
Review and discuss budget
Vote on matters regarding school budget and academic planning
Assist with creating a plan for overall school performance and improvement
Family Services Advocate II
Community Action Partnership of San Luis Obispo County
11.2012 - 03.2014
Recruit and enrolls children into the Head Start program
Promote parent engagement and family involvement by conducting presentations on the goals and objectives of the program, positive effects of parent involvement in student education, and the importance of early childhood education and intervention
Support all Head Start families and helps identify problems, concerns, and link families with appropriate referral systems and services
Perform a variety of clerical tasks including word processing, data entry, filing, copying, running reports, mailing, and tracking information
Promote health and wellness of participating families via workshops, presentations, and assisting families in locating source of health and dental care
Transport parents and/or children to meetings, health, and other service appointments
Work with Center Supervisor to plan monthly parent meetings
Conduct monthly parent meetings to promote knowledge on students support services, community resources, self-advocacy, and parenting strategies
Maintain accurate and complete documentation of services to families and children
Maintain knowledge of data programs such as Child Plus
Keep informed of community agencies, resources, workshops, and classes
Encourage parent participating in program and community events
Attend and participate in community collaborations (i.e., Health, Dental)
Complete reports and follow-ups requested by Program Coordinators and Center Supervisors
Santa Maria Valley Trauma Response Team
Provided leadership, guidance and support to staff members.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Monitored program performance and outcomes for successful delivery of services.
Participated in community events to promote services and engage with public.
Development Team, North County Coordinator
Trauma Response Team Of Santa Barbara County
04.2013 - 11.2013
Coordinate and conduct monthly meetings with development team members
Take and maintain monthly meeting notes in English and Spanish
Create and translate all e-mails and flyers from English to Spanish
Attend meetings and trainings with core members of development team
Act as a liaison between South and North County members of development team
Support Program Director with planning and coordination of program and activities
Maintain budget and track expenditures/transaction
Manage communications through media relations, social media, etc
Help build strong relationships within the team and external parties
Ensure technology is used correctly for all operations (video conferencing, presentations, etc.)
Prepare paperwork and order material
Support growth and program development
Site Monitor
Children's Resource and Referral of Santa Barbara County
02.2007 - 12.2011
Provide on-site initial training: CACFP Policies and Procedures, Nutritional Requirements
Ongoing evaluation of provider training needs, ongoing technical assistance, and adapt training to individual needs of providers (based on education levels and preferred language)
Ensure providers have knowledge of program requirements in order to be successful
Accurate documentation of all training and technical assistance of CACFP file
Prepare for the on-site visit by checking records of claiming patters and program identified at previous visit
Follow sponsoring organizations review schedule and ensure all reviews are done in compliance with State and Federal time frames
Review performance of providers at on site reviews by monitoring monthly menu review
Complete all aspects of the on-site review in accordance with Federal guidelines and State Policy by documenting the following: meal type and time, meal components, meal counts, menu documentation, enrollment verification
Ensure food is prepared and served following food safety guidelines
Provide menu suggestions and resource materials such as menus and recipes
Maintain all case files
Run necessary monthly reports
Conduct phone calls to schedule appointments
General caseload management
Assist with recruitment of potential clients
Attend community outreach events
Attend annual Round Table Conferences
Attend trainings that provide news and facts about the USDA guidelines
Plan and conduct nutrition workshops at Allan Hancock College and Marian Medical Center
Conceptualized, planned and executed original designs for wide range of website properties.
Trained support staff in site implementation, updating and maintenance procedures.
EMT
Allan Hancock College
06.2010 - 08.2010
Basic understanding of stress response and methods to ensure personal well-being
Provide medical assistance and community events
Take vital signs and perform a patient history assessment
Perform a primary and secondary patient exam
Administer Oxygen
Apply bandages, dressings, and other wound care as needed
Proper situational patient movement and extrication
Scene control
Education
M.S.W - Social Work
Our Lady of The Lake University
2022
B.A. - Sociology
Brandman University
2014
A.A - General Education
Allan Hancock College
2012
Skills
Fluent in Spanish - Speak, Read, Write
Community Resources and Education
Coping Strategies
Trauma-Informed Support
Mental Health Support
Site Visits
Crisis Situations
Psychosocial Assessments
Psychoeducation Workshop Development
Certification
Current CPR/First Aid CertificationCase Management Adverse Childhood Experiences (ACEs)Trauma Informed Care for Children
Languages
Spanish
Native or Bilingual
Timeline
Life Coach - NXT Level Opportunity Youth
Communities In Schools Of San Antonio
12.2022 - 05.2023
MSW Foundation Intern
Haven for Hope
08.2020 - 12.2020
Education Coordinator - Haven for Hope
Communities In School Of San Antonio
02.2020 - 12.2022
Mentor: Mentor, School Senior
C.E.L.E.B.R, High
01.2019 - 01.2020
Family Service Worker
Center For New Communities
06.2018 - 06.2019
Child and Youth Program Assistant
Child Development Center
07.2016 - 07.2017
Community Liaison
Bonita Elementary School
08.2014 - 03.2015
Volunteer: Assistant Teacher, Admin Assistant
Crestview Elementary
08.2013 - 05.2015
Development Team, North County Coordinator
Trauma Response Team Of Santa Barbara County
04.2013 - 11.2013
Family Services Advocate II
Community Action Partnership of San Luis Obispo County
11.2012 - 03.2014
Volunteer: School Site Council and Assistant Teacher
Arellanes Elementary
08.2011 - 08.2014
EMT
Allan Hancock College
06.2010 - 08.2010
Site Monitor
Children's Resource and Referral of Santa Barbara County
02.2007 - 12.2011
M.S.W - Social Work
Our Lady of The Lake University
B.A. - Sociology
Brandman University
A.A - General Education
Allan Hancock College
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