Yesenia Cantu
Porter,Texas
Summary
Bi-lingual manager who builds and leads friendly, efficient service teams. Managed thirty staff in fast food dinning establishment, serving an average of seven hundred customers per night. Level-headed and composed professional, who maximizes table turns and recipes. Able to learn new tasks quickly and proficient in growing key customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level manager position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Manager of Operations
Alorica
Humble, TX
09.2020 - 03.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Managed cross-functional teams for successful project completion and timely delivery.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
Cashier
Walmart Supercenter
03.2017 - 02.2019
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical cash scanners
- Watch for and recognize security risks and theft and know how to prevent or handle these situations
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Server
Olive Garden Restaurant
Humble, TX
01.2020 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cashier
Taco Bell
02.2017 - 08.2017
- Perform cleaning duties, such as sweeping and mopping floors, tidying up server station, taking out trash, or checking and cleaning bathrooms
- Communicate with customers to ensure that they are enjoying their meals and take action to correct any problems
- Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.
Manager
Sonic Drive-In
09.2014 - 01.2017
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements
- Perform personnel actions, such as hiring and firing staff, providing employee orientation and training.
Education
High School Diploma -
Angleton High School
Angleton, Texas06.2015
Skills
- Active Learning and Listening
- Administration and Marketing
- Customer and Personal Service
- Critical Thinking
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Reliability and punctuality
- Professionalism and Courtesy
Personal Information
Hobbies: Volunteer Work, Community Involvement, Sports, Reading, Art/ Music
References
- Ivonne Cortez, Co-worker, Walmart, 128 Pacific Rd, (979) 730-9840
- Adelaida Cepeda, Co-worker, Alorica, 11507 Harbour lake Court Humble tx, (346) 640-2981
- Jazmin Mendez, Co-worker, Alorica, 11507 Harbour Lake Court Humble tx, (832) 602-9571
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Manager of Operations
Alorica
09.2020 - 03.2024
Server
Olive Garden Restaurant
01.2020 - 08.2021
Cashier
Walmart Supercenter
03.2017 - 02.2019
Cashier
Taco Bell
02.2017 - 08.2017
Manager
Sonic Drive-In
09.2014 - 01.2017
High School Diploma -
Angleton High School