Yesenia Carballo
Houston,TX
Summary
Proven Office Manager with a track record of enhancing operational efficiency at Citizen Care Home Health, Inc. Excelled in customer service and office management, demonstrating exceptional organizational skills and a strong work ethic. Expert in scheduling, coordination, and maintaining confidentiality, significantly improving patient intake processes and collaboration with healthcare professionals.
Overview
12
12
years of professional experience
Work History
Office Manager
Citizen Care Home Health, Inc
12.2011 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Communicated with referral sources, physicians, Skilled Nurse, Physical Therapy Company, Medical Supply Company and associated staff to check documentation for proper signatures.
- Entered referrals into appropriate system based on type of referral obtained.
- Coordinated insurance verifications and authorizations, enabling timely access to necessary treatments for patients.
- Answered phone calls and provided new clients with required information to initiate service.
- Received intake referral from MD offices or Hospital.
- Assigned Skilled Nurse new referral in the system and created schedule for nurses.
Office Manager
Top Health Care, Inc
12.2011 - 12.2019
- Created, maintained and updated filing systems for paper and electronic documents.
- Received New Intake referral and enter information in Axess System.
- Check for eligibility, send referrals to Physical Therapy Company, Medical supplies.
- Schedule Skilled nurse in Axxes system with new intake referral and skilled nurses visit.
- Ensure to send 485/ plan of care to Md offices for signature, PT/OT/ST/MSW evaluation to md offices.
- Collect skilled nurses visit and therapist visit for billing.
- Created client charts.
Education
Lawrence E Elkins High School
Missouri City, TX05.2007
Skills
- Customer Service
- Office Management
- Organizational Skills
- Self- Motivation
- Professionalism and strong work ethic
- Excellent multi-tasking ability
- Scheduling and calendar management
- Teamwork and Collaboration
- Professional and Courteous
- Scheduling and Coordinating
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Office Manager
Citizen Care Home Health, Inc
12.2011 - Current
Office Manager
Top Health Care, Inc
12.2011 - 12.2019
Lawrence E Elkins High School
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