Yesenia Cardona
Meriden,CT
Summary
Strong interpersonal skills in dealing with diverse population, excellent organizational and administration skills, with the ability to take initiative and work on necessary tasks. Maintain excellent written and oral communication skills, problem resolution abilities, and a high level of confidentiality.
Overview
19
19
years of professional experience
Work History
Secretary 2
State of CT/ Southern CT State University
06.2019 - Current
- Responsible for assisting with office administrative responsibilities within the Office of Residence Life
- Assist in responding to student and guest questions, needs and concerns
- Answer phones and offer walk-in assistance to students, staff, faculty and their guests
- Demonstrate sound judgement when dealing with student situations, phone calls and decision making as well as maintaining confidentiality in all sensitive matters
- Perform general office duties including typing, filing, scanning, mailing projects and data entry
- Assist with basic housing assignment and cancellation processes
- Assist with updating and maintaining housing process materials, training documentation and communication materials
- Assist with database management, monitor compliance reports and rosters as needed for departmental data collection
- Provide support for orientation, open houses and special events
- Monitor departmental email and live chat accounts and assist with general responses
- Participates in the supervision of Residence Life Assistant student workers and maintain a professional office environment
- Assist in interviewing and selection of student workers, as well as training and staff evaluation process
- Arrange and coordinate in person meetings as well as virtual meetings for office supervisors
- Communicate, as necessary, and interact professionally with internal and external resources
- Schedule and maintain office calendar
- Inventory, organize and order supplies for Residence Life supply room
- Receive, sort and distribute all mail correspondence as well as student packages during breaks.
Secretary 1
State of CT/ Middlesex Community College
02.2008 - 06.2019
- Responsible for greeting visitors, students, and staff and answering questions on school policy and procedures
- Assisting with admission and registration services, contributing to the accuracy, timeliness, retrieval, and security of students’ records
- Review and process applications form admission including screening documents for completeness, initiating requests for additional needed information
- Review and process student program change forms, withdrawal forms, and Add/Drop course change forms
- Respond to questions from students and parents on admission requirements and procedures
- Assist in arranging on-campus events for visiting groups
- Scheduling student placement testing, advising and financial aid appointments
- Assisting in selection of and supervision of student workers
- Manage events management for all staff and faculty: arrange and coordinate meetings (including space & equipment) and keep college posted of events
- Issue parking tags and IDs for all staff, faculty and students
- Receive, sort and distribute all mail correspondence
- Administer Dean’s Agreement Payment Plan process: includes working directly with the Business Office, helping students complete the form, check for accuracy, verify financial account information, calculate figures and ensure paperwork is accurate before forwarding
- Investigate and process Presidential Waivers: includes working with student, Financial Aid Office, Business Office and Records Office to resolve student account balances
- Worked on a temporary service in a higher class as an Administrative Assistant from 11/26/10 - 03/11/11 and 03/10/12 – 9/6/12.
Secretary/ Billing Systems Representative
The Hospital of Central CT
11.2005 - 01.2008
- Responsible for providing Help Desk Support to billing system users as needed
- Liaisons with IT department to resolve hardware and network related issues affecting billing system
- Training new end users
- Maintaining tables and master files for billing system
- Generating and transmitting electronic and paper claims twice a week
- Running and distributing all monthly financial reports
- Receiving and directing all incoming calls
- Run daily close process in Medic for each center
- Run insurance claims reports and transmit paper claims and electronic claims twice weekly
- Sort and total all incoming cash, checks, and lockbox deposits per department procedure
- Tally and track deposit by department and report totals to Finance Department
- Register patient demographics into Medic/Mysis System
- Assist with data entry for spreadsheet projects involving billing statistics.
Education
Masters - Public Health
Southern CT State University
New Haven, CT06.2024
Bachelors of Science - Public Health
Southern CT State University
New Haven, CT05.2014
Skills
- Bilingual (fluent in Spanish)
- Ability to remain focused in atmosphere of frequent interruptions and distractions
- Attention to detail
- Computer skills: Banner, THD, EMS, MSOffice, Outlook, TEAMS, WebEx, Zoom
- Customer Service
- Verbal and written communication
Timeline
Secretary 2
State of CT/ Southern CT State University
06.2019 - Current
Secretary 1
State of CT/ Middlesex Community College
02.2008 - 06.2019
Secretary/ Billing Systems Representative
The Hospital of Central CT
11.2005 - 01.2008
Masters - Public Health
Southern CT State University
Bachelors of Science - Public Health
Southern CT State University
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