YESENIA CARTER

Work History

Adp- Automated Data Processing

06.2011 - 07.2024

Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services, and company information.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.

KLC CHILD CARE KINDERGARTEN

08.2009 - 06.2011

Gave one-on-one attention to children while maintaining overall focus on entire group.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Promoted sensory development by providing access to different textures.
Educated students in foundational concepts such as shapes, numbers, and letters.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
Addressed behavioral and learning issues with parents and daycare management.
Assisted and supervised 10 children through entire school day.

GREENWOOD BAPTIST WEE CENTER

03.2007 - 08.2009

Gave one-on-one attention to children while maintaining overall focus on entire group.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Educated students in foundational concepts such as shapes, numbers, and letters.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Promoted physical, academic, and social development by implementing diverse classroom and outside activities.

DISCOVERY DEPOT CHILD CARE CENTER

08.2004 - 12.2006

Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Gave one-on-one attention to children while maintaining overall focus on entire group.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Promoted sensory development by providing access to different textures.
Educated students in foundational concepts such as shapes, numbers, and letters.
Monitored students' academic, social, and emotional progress and recorded in individual files.
Fostered reasoning and problem solving through active exploration games and activities.