Yesenia CASIANO-JONES
Covington,Ga
Summary
Spirited Treatment Coordinator with talents in effectively communicating, managing production calendars and handling insurance policy concerns. Creative and personable with the capability of putting together simple presentations to assist patients in finding the best treatment and payment options. Outstanding phone and email etiquette.
Overview
13
13
years of professional experience
Work History
Treatment Coordinator
Braces Braces
09.2017 - Current
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
- Included family members and support system in patient treatment planning.
- Communicated with insurance companies to verify coverage and obtain authorizations for Orthodontic treatment.
Orthodontic Assistant
Braces Braces
09.2017 - Current
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Placed Orders for all of the supplies needed for the patients and ortho staff.
Front Desk Receptionist
McDonough Center For Family Dentistry
11.2016 - 09.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
SALES SUPPORT GENERALIST
Victoria's Secret & PINK
11.2016 - 09.2017
- VICTORIA SECRETS
- Computed sales prices, total purchases and processed payments
- Recommended merchandise based on customer needs
- Described merchandise and explain operation of merchandise to customers
- Explained information about the quality, value and style of products to Influence customer buying decisions
- Replenished floor stock and processed shipments to ensure product availability for customers
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Placed special orders and called other stores to find desired items.
LEAD SHIFT MANAGER
PANDA EXPRESS
12.2013 - 11.2016
- Provided onsite training
- Recognized by peers and management for going above and beyond normal job functions
- Became fastest employee to be promoted to "P.I.C" (Person In Charge) for panda express in the Atlanta Area
- Assisted guests with making menu choices in an informative and helpful fashion
- Promptly served all food courses and beverages to guests
- Managed closing duties, including restocking items and reconciliation of the cash drawer
- Being on top of the distribution of duties among my fellow employees
SALON ASSISTANT
RAVISH HAIR COMPANY
12.2014 - 05.2016
- Set up workstation and treatment room with necessary products, equipment and supplies
- Operated cash register to receive payments from customers
- Pre-booked appointments to guarantee repeat business
- Selected hair colors based on customer preference
- Promptly fielded all incoming phone calls and scheduled appointments
ACTIVITY COORDINATOR
TUMBLE BUS
08.2013 - 03.2015
- Promoted good behaviors by using the positive reinforcement method
- Established a safe play environment for the children
- Encouraged children to be understanding of others
- Solved severe child behavioral issues in positive and constructive ways
FRONT COUNTER, MCDONALDS
02.2011 - 05.2013
- Accepted payment from customers and made change as necessary
- Cleaned and prepared various foods for cooking or serving
- Inspected dining and serving areas to ensure cleanliness and proper setup
- Kept drink stations clean and ready for service Stocked cabinets and serving areas with condiments, and refilled condiment container.
Education
ASSOCIATE OF SCIENCE - BIOLOGY
GEORGIA STATE UNIVERSITY
HIGH SCHOOL DIPLOMA - undefined
NEWTON HIGH SCHOOL
Skills
- Strong Leader
- Highly responsible and reliable
- Works well under pressure
- Client focused
- Management skills
- Positive , outgoing and cheerful
- Phone Inquiries
- HIPAA Regulations
- Patient Care and Monitoring
- Knowledge of Dental Insurance
- Understanding of Financial Arrangements
Timeline
Treatment Coordinator
Braces Braces
09.2017 - Current
Orthodontic Assistant
Braces Braces
09.2017 - Current
Front Desk Receptionist
McDonough Center For Family Dentistry
11.2016 - 09.2017
SALES SUPPORT GENERALIST
Victoria's Secret & PINK
11.2016 - 09.2017
SALON ASSISTANT
RAVISH HAIR COMPANY
12.2014 - 05.2016
LEAD SHIFT MANAGER
PANDA EXPRESS
12.2013 - 11.2016
ACTIVITY COORDINATOR
TUMBLE BUS
08.2013 - 03.2015
FRONT COUNTER, MCDONALDS
02.2011 - 05.2013
ASSOCIATE OF SCIENCE - BIOLOGY
GEORGIA STATE UNIVERSITY
HIGH SCHOOL DIPLOMA - undefined
NEWTON HIGH SCHOOL
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