Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yesenia Castillo

Sacramento,CA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. To maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Associate Banker-ME

JP Morgan & Chase
06.2021 - Current
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Opened, closed, and updated accounts for customers.
  • Assisted customers with setting up or closing accounts and signing up for new services.
  • Balanced teller drawers and ATM cash.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Educated customers on features and benefits of banking products and services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Executed wire transfers, stop payments and account transfers.

Office Manager

Fair Oaks Smile
01.2017 - 10.2022
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.

Cashier

Del Valle Market
09.2016 - 01.2017
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times.

Education

Bachelor of Science - Finance

California State University - Sacramento
Sacramento, CA
12.2023

Associate of Science - Finance

American River College
Sacramento, CA
06.2020

High School Diploma -

Foothill High School
Sacramento, CA
06.2016

Skills

  • Decision-making
  • Relationship building
  • Multitasking
  • Analytical thinking
  • Effective communication
  • Customer service
  • Regulatory Compliance

Languages

Spanish
Native or Bilingual

Timeline

Associate Banker-ME

JP Morgan & Chase
06.2021 - Current

Office Manager

Fair Oaks Smile
01.2017 - 10.2022

Cashier

Del Valle Market
09.2016 - 01.2017

Bachelor of Science - Finance

California State University - Sacramento

Associate of Science - Finance

American River College

High School Diploma -

Foothill High School

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Yesenia Castillo