Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yesenia Castillo

Chicago,IL

Summary

I am looking to work in a professional setting for a reputable company where I can utilize and expand my knowledge and skills.

Overview

21
21
years of professional experience

Work History

Receptionist

AIDS Foundation Chicago
11.2023 - Current
  • Greeted all incoming visitors professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct extensions.
  • Kept reception area and meeting rooms cleaned and organized.
  • Processed all incoming mail and deliveries for the Foundation.
  • Set up beverage service and catering for meetings.
  • Completed weekly supply inventory and restocked all office supplies as needed.
  • Maintained daily logs and reports using excel.
  • Assisted with setup and breakdown of various company events.

Guest Service Advocate

Target
12.2021 - Current
  • Greeted guests upon arrival and created a welcoming experience.
  • Assisted guests with shopping needs, returns, online orders and pickups.
  • Answered phone calls and addressed questions and concerns.
  • Delivered friendly customer service and offered professional support in every interaction.
  • Worked effectively with fellow team members.
  • Trained new team members on company procedures and customer service.
  • Directed guests to checkout and assisted with paying, bagging and using the Target app.
  • Maintained work area clean, safe and organized
  • Restocked shelves with merchandise and completed inventory of merchandise needed.


Personal Assistant

Teresa Tellez
03.2020 - 12.2021
  • Assisted with daily care of elderly person.
  • Completed errands such as grocery shopping and picking up medications.
  • Prepared meals.
  • Maintained home clean and organized.
  • Oversaw calendar to coordinate personal and medical appointments.
  • Prepared monthly invoices and distributed checks to other employees.

Owner

Desert Cleaning Services
10.2006 - 03.2020
  • Cleaning of private residences and commercial buildings.
  • Scheduled estimates and service dates.
  • Trained staff on duties and protocols.
  • Maintained inventory of supplies.
  • Inspected quality of completed work and customer satisfaction.
  • Completed invoices and collected payments.

Front Desk Receptionist

Holiday Inn Express Hotel Suites
10.2003 - 06.2004
  • Greeted guests at front guest.
  • Assisted guests with check in/out.
  • Answered phone calls promptly, professionally and assisted with reservations and questions.
  • Assisted guests with directions and gave recommendation of nearby attractions and restaurants.
  • Secured guest valuables in safe.
  • Collected room deposits, fees and payments.
  • Maintained close communication with the house keeping department to keep an accurate log of clean rooms available.

Education

Medical Assistant Certification - Medical Assisting

Kaplan College
Palm Springs, CA
05.2005

High School Diploma -

Cathedral City High School
Cathedral City, CA
06.2004

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Customer Service
  • Bilingual English/Spanish

Timeline

Receptionist

AIDS Foundation Chicago
11.2023 - Current

Guest Service Advocate

Target
12.2021 - Current

Personal Assistant

Teresa Tellez
03.2020 - 12.2021

Owner

Desert Cleaning Services
10.2006 - 03.2020

Front Desk Receptionist

Holiday Inn Express Hotel Suites
10.2003 - 06.2004

Medical Assistant Certification - Medical Assisting

Kaplan College

High School Diploma -

Cathedral City High School

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Yesenia Castillo