Yesenia Castillo
Chicago,IL
Summary
I am looking to work in a professional setting for a reputable company where I can utilize and expand my knowledge and skills.
Overview
21
21
years of professional experience
Work History
Receptionist
AIDS Foundation Chicago
2023.11 - Current
- Greeted all incoming visitors professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct extensions.
- Kept reception area and meeting rooms cleaned and organized.
- Processed all incoming mail and deliveries for the Foundation.
- Set up beverage service and catering for meetings.
- Completed weekly supply inventory and restocked all office supplies as needed.
- Maintained daily logs and reports using excel.
- Assisted with setup and breakdown of various company events.
Guest Service Advocate
Target
2021.12 - Current
- Greeted guests upon arrival and created a welcoming experience.
- Assisted guests with shopping needs, returns, online orders and pickups.
- Answered phone calls and addressed questions and concerns.
- Delivered friendly customer service and offered professional support in every interaction.
- Worked effectively with fellow team members.
- Trained new team members on company procedures and customer service.
- Directed guests to checkout and assisted with paying, bagging and using the Target app.
- Maintained work area clean, safe and organized
- Restocked shelves with merchandise and completed inventory of merchandise needed.
Personal Assistant
Teresa Tellez
2020.03 - 2021.12
- Assisted with daily care of elderly person.
- Completed errands such as grocery shopping and picking up medications.
- Prepared meals.
- Maintained home clean and organized.
- Oversaw calendar to coordinate personal and medical appointments.
- Prepared monthly invoices and distributed checks to other employees.
Owner
Desert Cleaning Services
2006.10 - 2020.03
- Cleaning of private residences and commercial buildings.
- Scheduled estimates and service dates.
- Trained staff on duties and protocols.
- Maintained inventory of supplies.
- Inspected quality of completed work and customer satisfaction.
- Completed invoices and collected payments.
Front Desk Receptionist
Holiday Inn Express Hotel Suites
2003.10 - 2004.06
- Greeted guests at front guest.
- Assisted guests with check in/out.
- Answered phone calls promptly, professionally and assisted with reservations and questions.
- Assisted guests with directions and gave recommendation of nearby attractions and restaurants.
- Secured guest valuables in safe.
- Collected room deposits, fees and payments.
- Maintained close communication with the house keeping department to keep an accurate log of clean rooms available.
Education
Medical Assistant Certification - Medical Assisting
Kaplan College
Palm Springs, CA05.2005
High School Diploma -
Cathedral City High School
Cathedral City, CA06.2004
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer Service
- Bilingual English/Spanish
Timeline
Receptionist
AIDS Foundation Chicago
2023.11 - Current
Guest Service Advocate
Target
2021.12 - Current
Personal Assistant
Teresa Tellez
2020.03 - 2021.12
Owner
Desert Cleaning Services
2006.10 - 2020.03
Front Desk Receptionist
Holiday Inn Express Hotel Suites
2003.10 - 2004.06
Medical Assistant Certification - Medical Assisting
Kaplan College
High School Diploma -
Cathedral City High School
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