Yesenia Castro
Ontario,CA
Summary
Experienced Activities Director seeking a company that would help expand my work skills and knowledge.
Overview
8
8
years of professional experience
Work History
Business Office Manager
Pacifica Senior Living South Coast
08.2023 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry residents or employees.
Experience Activities Director
The Meridian
03.2017 - 07.2023
- Plans, organizes, develops, implements and directs the activity programs for residents in the facility
- Researches, contracts and schedules outside services and entertainers
- Develops and maintains the activity calendar, newsletter and set-up sheets
- Creates and maintains an exciting, innovative and balanced activity program which includes evening and week-ends
- Assures that activities are developed to include residents at all levels of care
- Coordinates activities with other departments as necessary
- Keeps department records and documentation current and complete
- Assures that activities assessment is done on each new resident and kept in their file
- Incorporates resident feedback into the activity program and schedule; and passes on comments from residents and others to assist in quality improvement efforts
- Evaluates current programs and initiates changes for improvements
- Manage all areas of special events, gamesandentertainment encouraging participation
- Assisted Customer Relations Director in the Marketing Department with community tours when necessary
- In addition, I also assisted Business Office Manager with processing all account payable invoices and submit to home office weekly.
Receptionist/Activities Assistant/Caregiver
Pacifica Senior Living
01.2016 - 03.2017
- Serves visitors by greeting, welcoming and directing them
- Answer incomingphone calls,provide informationfor callers,screened callsandmessages toappropriate persons in a timely manner
- Assist Residents with daily living activites; Bathing, Grooming, Meals and activities.
Education
High School Diploma -
Ontario High School
Ontario, CA06.2003
Skills
- Customer service Microsoft office
- Crafts Problem solving
- Scheduling Documentation
- Event planning Creative
- Receptionist AssistedLiving
- Dementia Translation
- Other behavioral Multi-tasking
- Detail Oriented
Timeline
Business Office Manager
Pacifica Senior Living South Coast
08.2023 - Current
Experience Activities Director
The Meridian
03.2017 - 07.2023
Receptionist/Activities Assistant/Caregiver
Pacifica Senior Living
01.2016 - 03.2017
High School Diploma -
Ontario High School
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