Yesenia Castro

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Interacted with guests in friendly and knowledgeable way.
• Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
• Conducted daily inventory counts and verified accuracy of product levels.
• Stocked shelves to match planogram images and instructions.
• Removed all boxes and related trash from sales floor and processed through compactors.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Inspected floor displays, noted missing items, and immediately replenished merchandise.
• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
• Labeled products, rotated stock and fronted merchandise for appealing display.
• Greeted store customers and discussed needs.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Created and enforced detailed organization processes to increase quality and service standards.
• Updated merchandise pricing to match new values and special promotional rates.
• Greeted customers and directed to requested products.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Organized promotional events and interacted with community to increase sales volume.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Scan in products, stock merchandise, unload pallets, disassemble pallets, build pallets, adjust inventory

• Removed all boxes and related trash from sales floor and processed through compactors.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Scanned shelves and product cases to locate expired, outdated, and spoiled items.
• Maintained neat, organized stockroom free of hazards.
• Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
• Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
• Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
• Conducted daily inventory counts and verified accuracy of product levels.
• Inspected inventory to identify shortages and maintain consistent inventory.
• Stocked shelves, racks and cases with new or transferred merchandise.
• Stocked designated items on shelves, end caps and displays.
• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
• Moved cardboard, plastic ties and other debris from unboxing to trash.
• Kept work areas neat, clean and free from debris.
• Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
• Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.
• Stocked shelves to match planogram images and instructions.
• Labeled products, rotated stock and fronted merchandise for appealing display.
• Moved merchandise using forklifts, pallet jacks and hand trucks.

• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Maintained effective team member communication.
• Greeted customers and directed to requested products.