Yesenia Castro
Ontario,CA
Summary
Experience in Senior Living seeking for a company that would help expand my work skills and knowledge.
Overview
9
9
years of professional experience
Work History
Life Enrichment Coordinator
The Terraces at Via Verde
03.2024 - 09.2024
- Established strong relationships with community partners to bring additional resources and opportunities to enrich the lives of residents.
- Encouraged social interaction and relationship-building among residents by facilitating group activities, clubs, and discussion sessions tailored to common interests.
- Coordinated transportation logistics for off-site excursions, maximizing accessibility for all interested residents while ensuring safety protocols were maintained at all times.
Business Office Manager
Pacifica Senior Living - South Coast
08.2023 - 03.2024
- Answering telephone calls and emails from customers and clients and directing them to relevant staff
- Update reports, managed accounts, and generate reports for company database
- Communicated Corporate objectives to various divisions to meet deadlines and adhere to company budgets
- Maintained professional demeanor by staying calm when addressing unhappy and angry residents
Activities Director
The Meridian at Anaheim Hills
03.2017 - 08.2023
- Plans, organizes, develops, implements and directs the activity programs for residents in the facility
- Researches, contracts, and schedules outside activities and entertainers
- Creates and maintains an exciting, innovative and balanced activity program which includes evenings and weekends
- Coordinates with other departments as necessary
- Keeps department records and documentation current and complete
- Assisted Community Relations Director in the Marketing Department with the community tours when necessary
- In addition, I also assisted Business Office Manager with processing all account payable invoices and submit to home office weekly
Receptions/Activities Assistant/ Caregiver
Pacifica Senior Living
02.2016 - 03.2017
- Serves visitors by greeting welcoming and directing them
- Answer incoming phone calls, provide information for callers, screened calls and messages to appropriate person in timely manner
- Assists residents with daily activities; Bathing, Grooming, Meals, and activities
Education
High School Diploma -
Ontario High School
Ontario, CA06.2003
Skills
- Customer service
- Communication skills
- Microsoft excel
- Leadership
- Bilingual
- Microsoft word
- Scheduling Documentation
- Detailed Oriented
- Multitasking Abilities
- Activity Coordination
Timeline
Life Enrichment Coordinator
The Terraces at Via Verde
03.2024 - 09.2024
Business Office Manager
Pacifica Senior Living - South Coast
08.2023 - 03.2024
Activities Director
The Meridian at Anaheim Hills
03.2017 - 08.2023
Receptions/Activities Assistant/ Caregiver
Pacifica Senior Living
02.2016 - 03.2017
High School Diploma -
Ontario High School
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