Yesenia Chamorro
Anaheim,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Lead Sales Associate
Goodwill Of Orange County
06.2013 - 01.2020
- Supervising retail operations to achieve store revenue and expense goals.
- Position provides back up to the Store Manager and Assistant Store Manager in their absence.
- Trained new sales associates to ensure consistent performance across the team.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Sales Associate
Mini Market
07.2012 - 08.2014
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Orange County Conservation Corps Charter High School
Fullerton, CA06.2013
Skills
- Sales Promotions
- Relationship Building
- Sales Strategy
- Customer Service
- Team Leadership
- Bilingual
- Retail Store Operations
- Multitasking
- Strong communication
- Creative thinking
- Staff Supervision
- MS Office Applications
Additional Information
Freedom City Church June 2018-Present
Freedom Kids Ministry: (Core Lead)
- Overseeing of the classroom ensuring everything is running smoothly and that volunteers are utilizing curriculum.
- Childcare , Child Safety
- Event Planning
- Volunteer Care
Timeline
Lead Sales Associate
Goodwill Of Orange County
06.2013 - 01.2020
Sales Associate
Mini Market
07.2012 - 08.2014
High School Diploma -
Orange County Conservation Corps Charter High School
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